Vacancy expired!
Supports underwriting, field and internal business partners by gathering, processing, and entering information needed by underwriting staff to determine renewal rates on inforce business.Essential Job Functions:
Reviews and verifies the accuracy and completeness of census data; is thorough when performing
reviews and conscientious about attention to detail to ensure a high quality product to customers.
Provides high quality customer service by remaining knowledgeable of current renewal guidelines
and practices.
Meets or exceeds time service, quality and customer expectations as defined by management; ensures timely responses to internal and external customers submitted via phone, email and workflow systems.
Communicates effectively with internal business partners; verbal and written communication is clear, concise and professional; uses appropriate grammar and spelling in written correspondence.
Uses various databases to document reporting requirements and system generated reports.
Accesses various other systems to provide information required by underwriting and maintains all renewal documentation in the case files.
This position requires extensive or prolonged typing/keyboarding.
This position requires sitting over 66% of the time.
This position requires Visual Acuity at 20 inches (or less) over 66% of the time.
Minimum Qualifications:
Maintain regular and predictable attendance with adherence to department expectations. Shows a sense of urgency and is accountable for results.
Strong customer service skills with the ability to assess and understand the needs of the customer.
Strong knowledge/skill/understanding of computer systems such as email, data entry, and Microsoft products, with proficient keyboarding skills.
Strong Attention to Detail with effective time management and organizational skills.
Demonstrates learning agility in key job functions, takes end to end ownership of assigned work load.
Strong written and verbal communication; uses sound judgement
Ability to multi task effectively, work under pressure, meet deadline requirements and be flexible to meet changing customer needs.
Actively participates in the identification, and supports implementation, of process improvements. Provides insights and recommendations of enhancements to processes, training and the quality of service delivery.
Ability to demonstrate flexibility in a changing work environment.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST.For all other inquiries, contact our HR Helpline at 1-800-365-1405.Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer, Minorities/Female/Disabled/VeteranTo All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
