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Responsibilities but not limited to:
-Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
-Ensuring customer satisfaction and strive to meet service standards.
-A typical day will likely involve fielding between 75 to 100 calls.
-Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
-Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
-Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
-Must have the ability to read, analyze, and interpret general business communications.
-Must be able to compose effective business correspondence.
