Vacancy expired!
Apply Now!
Job status
Full time
Benefits
401K / Retirement plan, Vision Insurance, Dental Insurance, Life Insurance, Health Insurance
Job description
HKT Teleservices is seeking motivated individuals to fill our Bilingual Customer Service Representative positions.
Pay starts at $12.50/hr. We offer a performance-based accolades program.
As a Bilingual Customer Service Representative, you can expect to:
Provide world-class service and support to new and existing customers via inbound telephone calls.
Deliver an energetic and highly engaged presentation style using appropriate empathy when required to ensure a positive customer experience.
Demonstrate persuasive retention efforts through product knowledge expertise and call flow navigation to appropriately handle requests for cancellation, enrollment, or benefit initiation.
Consistently demonstrate exceptional call quality to ensure that all client guidelines and expectations are adhered to fully with every customer engagement.
We offer:
$600 travel voucher
Fun & creative work environment
Employee discounts
Education requirements
High school diploma or equivalent.
Experience requirements
Prior call center experience is preferred.
Qualifications
Must be proficient in both English and Spanish.
Must be personable, proficient in written and verbal communication, exhibit confidence, and handle fast-paced work environments well.
Must score a minimum of 32 on the basic math and verbal skills test.
Must achieve a minimum of 14 on the computer literacy test.
Must be recommended from the customer service/sales aptitude test.
Responsibilities
Be persuasive and effective in retaining customers who call in to cancel a product/service. This may include down-selling, cross-selling, or adding additional benefits to retain the customer.
Positively communicate and work directly with existing and new customers.
Handle inquiries and requests in a courteous, empathetic, and professional manner, including calls received in crisis situations, and/or from abusive callers.
Listen to and empathize with customers and acknowledge their concerns.
Control the pace and flow of the inquiry/request and manage call time effectively.
Follow protocol and use discretion in handling confidential customer information.
Gather information to determine a customers needs, apply problem-solving skills, and resolve the inquiry/request within program guidelines.
Represent the business directly to the customer and have a complete understanding of the products or services being offered and the ability to showcase the benefits and any specialized features to finalize or influence any potential business transaction.
Retrieve and log customer information and enter it into the company data base for customer profiling and sales tracking.
Skills
Ability to type a minimum of 20 adjusted words per minute.
Work hours
Varying shifts, including evening and weekend work to meet business needs.
Training hours are Monday-Friday, 11:30am-8pm.
We are an Equal Opportunity Employer.
Apply Now!
