Client Technical Support Rep, Staff

Client Technical Support Rep, Staff

25 Jan 2024
Nebraska, Lincoln 00000 Lincoln USA

Client Technical Support Rep, Staff

Vacancy expired!

Position DescriptionDo you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change?You can “Find Your Forward" as part of our team at Fiserv, a FORTUNE™ 500 member, and you will join the industry leader in financial services technology.It is an outstanding time to join Fiserv and take on a rewarding and challenging role that helps to drive significant change in a rapidly evolving and growing organization.What does a great Client Technical Support Rep. do?As a Bank Solutions Client Technical Support Rep. you will work on an energized team to provide exceptional support of our suite of Core Banking applications to our financial institution customers. You will get to collaborate with team members throughout the organization to investigate and resolve customer concerns and requests. In this role you will spearhead the troubleshooting, testing, documentation, communications and relationship management to some of the most well know financial institutions in the nation and world. You will play a very important role as the voice and the face of Fiserv to our entire customer base. The right person for the job is a professional and passionate about providing excellent client service. They are committed to do whatever is necessary to work as a team member that puts client support at the top of the priority list.

Ability to quickly assess the client’s product issues or problems. Ask the client thoughtful and detailed questions and carefully listen to the user response to fully comprehend the need, product issue and quickly and accurately resolve the client problem.

You will increase personal knowledge of Fiserv products. Keep skill set up to date on new products and releases by reading and researching advancements in Fiserv products.

Perform advanced research and testing to analyze issues/defects and complete required documentation in order to escalate cases to the software Development team.

Basic Qualifications for consideration

High School diploma or equivalent required; Bachelor’s degree preferred

Preferred Qualifications:

Ability to use summarization and simplification techniques to explain technical concepts in simple, clear language appropriate to the audience; Ability to monitor, measure, and optimize individual and combined utilization of application, hardware, software and telecommunications components to meet customer requirements

2+ years Customer Service experience

Familiarity with Core Banking Software

Who We Are: Bank Solutions delivers comprehensive bank platforms and valuable products and services for community, mid-tier, and large financial institutions.Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.Fiserv is an Equal Opportunity Employer/Disability/Vet.Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

Job Details

  • ID
    JC3281498
  • State
  • City
  • Full-time
  • Salary
    N/A
  • Hiring Company
    Fiserv
  • Date
    2020-01-26
  • Deadline
    2020-03-26
  • Category

Jocancy Online Job Portal by jobSearchi.