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Job Overview:
In the role of Housekeeper, you will be responsible to maintain Holiday Community interior including residents apartments in a clean and sanitary fashion, and in a courteous and friendly manner.
Essential Responsibilities:
Provide general housekeeping for both the Community as a whole, and individual resident apartment. This includes, but is not limited to: vacuuming, dusting, and cleaning the main entry way, common areas, dining room, hallways, patios, and resident apartments.
Resident apartments also include clean and defrost refrigerators (as needed), clean and check heat system filters, etc., change the bed and linens, make sure adequate linen supplies in each apartment. Turn mattress (with assistance) as necessary and empty waste baskets.
Provide deep cleaning of apartments as needed. Pay special attention to the main entry area, with focus on carpets, plants, pictures, railings, windows and light fixtures.
Launder all linens by washing and drying in the laundry facilities provided.
Follow Holidays sanitation and safety procedures. Details regarding the housekeepers cleaning responsibilities can be found in the Holiday Retirement Community Care Guidelines.
Other duties as assigned.
Qualifications:
Prior related experience in housekeeping is preferred
Demonstrated Customer Service orientation
Effective communication skills in English
General knowledge of sanitation and safety practices or ability to quickly learn and retain.
Ability to perform housekeeping duties following housekeeping sanitation standards.
Basic Computer skills
Competencies Core to all Holiday Retirement positions: Compassion Genuinely cares about people Customer Focus Is dedicated to meeting the needs and expectations of the internal and external customer Ethics, Integrity, & Values Adheres to Holidays core values and beliefs during both good and bad times.
Job Description
TA-0023-JD 03.12.16 Page 2 of 3
Specific to the position:
Action Oriented
Enjoys working hard; is action oriented and full of energy for the things he/she sees as
challenging
Not fearful of acting with a minimum of planning
Seizes more opportunities than others
Approachability
Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm,
pleasant, and gracious
Is sensitive to and patient with the interpersonal anxieties of others
Builds rapport well; is a good listener
Is an early knower, getting informal and incomplete information in time to do something about it
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably
Can decide and act without having the total picture; isnt upset when things are up in the air
Doesnt have to finish things before moving on; can comfortably handle risk and uncertainty.
Interpersonal Savvy
Relates well to all kinds of people up, down, and sideways, inside and outside the organization
Builds appropriate rapport; builds constructive and effective relationships
Uses diplomacy and tact; can defuse even high-tension situations comfortably.
Perseverance
Pursues everything with energy, drive, and a need to finish
Seldom gives up before finishing, especially in the fact of resistance or setbacks.
Time Management
Uses his/her time effectively and efficiently; values time
Concentrates his/her efforts on the more important priorities
Gets more done in less time than others; can attend to a broader range of activities
