Customer Service Representative (Omaha, NE)

Customer Service Representative (Omaha, NE)

29 Jun 2024
Nebraska, Omaha / council bluffs 00000 Omaha / council bluffs USA

Customer Service Representative (Omaha, NE)

Vacancy expired!

Denver Ducts Corp is seeking full time Customer Service Representatives. If you are awesome, please apply!

CSRs will assist the call center with inbound and outbound calls, scheduling service appointments, performing the tasks outlined below, and other duties as assigned.

Duties:

Communicate effectively with customers & coworkers via phones and other technology, field inbound calls for estimates, booking appointments, reschedules, and customer concerns.

Place outbound calls for service satisfaction follow up, estimate follow up, confirmations, cleaning reminders, and online requests.

Record all communication in scheduling software.

Utilize script to assist potential customers by educating them on the benefits of choosing Denver Ducts for their cleaning needs.

Meet or exceed performance goals with respect to call volume, booking average, cancellation rate, and client satisfaction.

The ideal candidate will possess the following attributes:

Excellent communication skills, both verbal and written.

Previous call center or customer service experience.

Demonstrate initiative and ability to work independently within a diverse team environment.

Ability to handle high stress situations.

Ability to establish rapport and credibility with customers and peers while using a pleasant voice and maintaining composure.

Ability to multi-task and prioritize responsibilities.

Familiarity with Microsoft products, tabbed web-browsing, copy/paste shortcuts & instant messaging. Can accurately type 35 words per minute.

Ability and desire to operate computer and telephone systems while seated for extended periods of time.

Related jobs

Job Details

Jocancy Online Job Portal by jobSearchi.