Windows Systems Engineer Local Omaha, NE candidates needed for hybrid- partial on-site
Terrific opportunity to be part of a transformative, state-of-the-art enterprise technology environment. Please apply with CSS to explore a fit for this fast-moving, rich opportunity! The Ideal Candidate Will Have:
3-5 years of experience in a System Administrator or comparable role
Desired:
Professional IT Certifications: Microsoft MCSA or MCSE, SonicWall CSSA, Cisco CCNA, or VMware VCP
Serve as a role model in the department
Ability to multi-task and adapt quickly to change
Provide excellent customer service via active listening and communication
Ability to provide customer care and support via telephone, in-person and email communication
Ability to diagnose and match resources to address technical issues appropriately
Maintain client business acumen such as specific knowledge of the customer and how IT relates to their business strategy and goals
Core Responsibilities:
Provide IT Support relating to issues with internal systems and network infrastructures
Provide support services for Microsoft related technologies: Windows Server, Exchange, etc.
Provide support services for virtualization technologies with VMware
Provide technical services and support at the network level: WAN and LAN connectivity, routers, firewalls and stitching
Provide support for disaster recovery solutions
Provide remote access solution support: VPN, Terminal Services, etc.
Document maintenance for all computer systems and network infrastructures.
Communicate with customers and internal team
Inform all of incident progress and notify them of impending changes and agreed outages
Maintain service awareness and understanding of all organization key IT services, support tools, and techniques used to provide services
Maintain and monitor client networks
Escalate service or project issues that cannot be completed within agreed service levels
Document internal processes and procedures related to duties and responsibilities
Assist with technical sales processes
Enter time and expenses, work through a daily schedule, and enter all work as service or project tickets in CW
Represent client in a positive manner to customers and the community
Mentor and assist Jr. engineers, as required
Additional Information:
Start Date: ASAP
Assignment Length: Direct hire - candidates must be eligible to work in the US on a W2 basis without sponsorship or visa transfer