Desktop Support

Desktop Support

03 Jul 2024
Nebraska, Omaha / council bluffs, 68154 Omaha / council bluffs USA

Desktop Support

Vacancy expired!

VDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals based on their strengths. To apply, please visit: https://www.vdart.com/suppliers/

Desktop Support
Omaha, NE 68154
Contract
Experience: 5+ Years

Technical Skills – Mandatory
• More than 5 years of experience in Desktop Support
• Experience in User Support environments.
• Experience in Windows 10 Upgrades.
• Knowledge of Windows 7 through Windows 10 and the ability to install integrate and support these operating systems.
• Be able to install, maintain and troubleshoot MS Office Applications.
• Install VDI client software remotely or on desk of end-users.
• Strong understanding of internetworking concepts; File shares, TCP/IP, DHCP, DNS.
• Strong knowledge of client/server computing.
• Knowledge on Interconnecting computer and peripherals (e.g Monitor, Printers, Scanners).
• Experience in backup and restore of user-profiles settings such as Favorites, Documents, network drives and other preferences.
• Understanding of Remote Desktop Protocol.
• Experience in End User Computing Projects.
• Experience in working on Windows OS Upgrade projects.
• Experienced in providing hand and feet support for end-user Hardware refresh projects.

Technical Skills desired (Not Mandatory):
• Experience in supporting users working Virtual Desktop Infrastructure.

Key Responsibilities:
• Provide white glove support for end users who are being migrated from Windows 7 to Windows 10 virtual desktop
• Assist users with any technical issues (hardware, software, connectivity, etc)
• Troubleshoot VDI client software issues during migration
• Troubleshoot issues using desk side, phone, and remote support.
• Troubleshoot Hardware, Software and Network issues reported by end-users.
• Configure and Troubleshoot Desktop Applications.
• Local Coordination of Migration and end-user support.
• Collaborate with other Technology Teams to resolve end-user issues.
• If necessary, liaise with third-party support and PC equipment vendors.
• Create/update and escalate user tickets as needed

Key Skills: Desktop Support, User Support, Windows 10, VDI Installation, Migration, Hardware, Network Issues, Troubleshoot, Windows OS Upgrade, End-User Computing

Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships.

We are Equal Employment Opportunity Employer.

VDart Inc
Alpharetta, GA

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Follow us on Twitter: @vdartinc

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