Salesforce Administrator

Salesforce Administrator

Vacancy expired!

• Manage Salesforce Sales, Marketing, and Service clouds technical service delivery; execute daily configuration, secondary level support, maintenance, and improvement of the Salesforce platform
• Oversee administrative responsibilities and approach including monitoring, tuning, caching, reports and dashboards, workflows and other system integrations or data feeds supporting other important business processes
• Oversight of offshore incident management/production support team that has accountability for researching, debugging, monitoring and analysis of software and system problems or incidents
• Support offshore support team with escalated or critical incident resolution
• Manage regular internal system audits and preparation for patching and upgrades.
• Work to establish processes to support administrative, development, and change management activities.
• Assist product team with scoping, delivery approach, and requirements gathering
• Partner with solution architects to design and implement integrated systems solutions to technical and business problems
• Model, recommend, and present creative solutions while collaborating with and guiding other IT employees
• Oversee efforts across the full systems development lifecycle including development of technical and system security specifications, configuration of applications and development, testing and implementation of computer programs.

• Bachelor's Degree required in Computer Science, Information Technology, or other relevant degree with a high-level understanding of supply chain business processes
• 5+ years' experience in Information Technology or relevant experience
• Minimum five years of experience as a Salesforce administrator.
• Experience with Salesforce best practices and functionality.
• Expertise in design and implementation of Salesforce Sales and Service Cloud and Marketing Cloud processes and technical solutions.
• Build custom applications using declarative functionality (Formula Fields, Flows, List Views, Dashboards, etc.)
• Working knowledge with Social Studio, Communities and Digital Experience preferred
• Experience designing and implementing new processes that facilitate user adoption
• Previous experience working in an Agile environment preferred.
• Documented experience and success implementing more than three large-scale IT solutions.
• Experience working with systems integrators, external vendors, and IT outsourcers.
• Desire to mentor less experienced team members and develop their skills.