Service Desk Support

Service Desk Support

15 Jun 2024
Nebraska, Omaha / council bluffs, 68101 Omaha / council bluffs USA

Service Desk Support

Vacancy expired!

This position is a technical position in the IT Department as part of the Career Path Process. The technical career path is for employees interested in an individual contributor role, who want to work with other team members to ensure a project's success. The main elements of the technical path include: 1) No direct reports, 2) Heavy technical skills, 3) Heavy teamwork, 4) Heavy client/customer contact, 5) Heavy daily planning and execution, 6) Creativity and 7) Participation in interviewing process. This position requires personnel to work shift work (first, second and third shift) and includes weekends and holidays. Based upon training and business knowledge requirements, a two-year commitment is required. Responsible for providing operational support and monitoring mainframe, distributed and networking environments. They provide user support to internal and to external customers by resolving issues relating to Information Technology (IT).
Accountabilities

  • Assist with problems or questions dealing with computer hardware/software, locomotive technology/software, computer applications, password security, network connectivity, mobile devices and more
  • Critically think through problems and recommend solutions
  • Diagnose IT incidents and repair as necessary
  • Utilize and maintain enterprise management tools for proactive monitoring of environments
  • Monitor and support enterprise technology including distributed systems, mainframe, and telecommunications infrastructure
  • Perform other duties as assigned
QualificationsRequired
  • A Bachelor's degree or commensurate experience in this field
Preferred
  • A Bachelor's degree in Computer Science or related field
  • 1 or more years of work experience in IT
Work Conditions
  • Authorized to work in the United States without company sponsorship
  • 18 years of age or older

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