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Framework Cycles is looking for a skilled mechanic to join our team.
Located in North Denver, Framework Cycles and sister company, Pinwheel Coffee, are joined at the hip. Together, we serve our Denver community’s coffee and cycling needs. Our bike selection caters to urban riders and families who want to make the most of their cycling experience. Commuting, cargo, ebikes, and recreational models fill our sales floor. Our service center welcomes all makes and models and has developed a strong reputation in a short amount of time. We take pride in both our technical work and the respect and care we provide to our customers.
Organizational Culture
We are a community-driven and service-oriented bicycle/coffee operation. A few years ago, that in itself could have been considered novel. However, there is something else that definitely makes our business (and your job) unique. The bike shop, along with the coffee shop next door, serve as real world classrooms for Embark Education, an integrated micro-middle school. The students’ learning experiences are embedded into the day-to-day shop operations. This means that the students of Embark Education and their educators utilize the shop space and resources in their everyday curriculum. For example, physics principles are displayed using a bike wheel, and drivetrain ratios are calculated in a math lesson.
This is not an ordinary bike shop and we are no ordinary organization. While we are 100% committed to operating as a premier bike shop, we are also committed to play a role in a larger mission of relevant and personalized education. The biggest challenges and rewards of this position will involve working in this atmosphere containing both operational and educational components. If this sounds like something you want to be part of, we would love to talk to you.
Primary Responsibilities include but are not limited to:
This position has two primary components 1. to support the operations, sales, and services of the bike shop and 2. to facilitate embedded instruction of youth attending Embark Education. Both parts of the role are equally important. We seek candidates that have an interest in providing excellent bike shop service and repairs, who are passionate about education and who have creative ideas around how to broaden and deepen our educational impact with the students and communities we serve.
Bike Service and Mechanics:
-Service writing: Providing detailed assessments, quotes, and scheduling of bike repairs.
-Repairs, tunes, and builds: Our service is completed to the highest standards and it is completed on time.
-Parts Orders: Sourcing and ordering needed components and accessories for repairs.
-Customer service: We are busy, but we are never too busy to engage our guests. We do not have a dedicated sales staff.
-We rely on employees who are passionate, knowledgeable, and impactful in their customer interactions.
-Store opening and closing procedures: In addition to performing necessary register and cash functions, we ensure that the shop is clean, organized, and prepared for the next business day.
Educational Facilitator
-Supporting Student Shop Shifts: This role will be responsible for balancing the shop operations with student initiatives. On average middle school students who attend Embark, work short shifts. The goal of the student shop shifts is for students to engage in embedded real world learning. This role will be responsible for fostering student learning experience when they are present at their shifts.
-Assist students/teachers and educate students/teachers: about bicycles, bicycle accessories and clothing, and any other cycling-related products or services in the store.
Additional Roles and Responsibilities:
-Be involved in training and mentoring of new service center employees.
-Address customer service and warranty issues.
-Plan and/or lead special events or workshops in your tech center, for customers as well as for staff.
-Organize supplies and products within the tech center to promote a clean and efficient work environment.
-Demonstrate a commitment to your staff, your peers, your supervisors, and the mission and values of Framework Cycles.
Ideal Candidate:
Bike Shop Skills/Experiences/Mindsets:
-Should be passionate about bicycles and promoting the benefits of a cycling lifestyle and culture.
-2+ years of bicycle mechanic and retail experience.
-Proficient in bike services including builds, tunes, adjustments, and component installation at a professional level.
-High level of organizational ability, strong attention to detail with an emphasis on quality is essential.
-Capable of safely lifting and carrying 50lbs on a regular basis.
Educational Skills/Experiences
-Enthusiastically embraces the concept of personalized and relevant education for students.
-Comfortable working around adolescents with a desire to teach and lead by example (AKA be a great role model!)
-Ability to think creatively and outside of the box, especially when it comes to balancing bike shop tasks with supporting adolescents.
Customer Service Skills/Experiences/Mindsets
-Enthusiastically embraces the concept of serving the customer and providing an exceptional retail experience.
-Intrinsically motivated, positive, and friendly; able to work both independently and as a member of a team; and thrives in a dynamic, fast-paced environment.
Expected Technical Skills
-Highly skilled in diagnosing and fixing all types of repair issues on all types of bicycles including, but not limited to:
-Derailleur install and adjustment
-Brake service and adjustment including mechanical and hydraulic disc brakes
-Chain, cassette, and freewheel install
-Bottom bracket and headset install and overhaul
-Wheel truing and hub adjustment
Other benefits of working with us:
-Competitive Pay
-Generous Employee Discounts
-Potential for advancement.
To Apply:
Please email your resume to Team@frameworkcycles.com please include your name and the position title in the subject line.
