Product Designer, Design Systems Kustomer

Product Designer, Design Systems Kustomer

01 Jun 2022
Nevada, Carsoncity, 89701 Carsoncity USA

Product Designer, Design Systems Kustomer

Summary: Kustomer – now part of Meta – helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. As a SaaS solution, Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omnichannel conversations, intelligent automation and easy, no-code customization to adapt to change.Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're in the midst of explosive growth, and have no plans of slowing down. We welcome individuals who want to learn and be challenged every day.The Product Designer, Design Systems will own our Interaction and Design System strategy, including driving a wholesale refresh of our visual experience. You will work closely with product designers and engineers to improve every facet of our UI: up-leveling our visual design language, exploring opportunities for interaction and micro-interaction design patterns, driving standards of accessibility, and maintaining consistency through our design library. The ideal candidate will be able to quickly and confidently evaluate our existing product in order to highlight opportunities for improved usability, beautiful look and feel, precise visual rhythm, and consistency. You have solid experience with evolving and maintaining design systems, component libraries, and collaborating closely with engineering partners. Organized and strategic, you know how to drive large-scale redesigns and can help a team of dedicated designers to implement high-impact design solutions throughout a complex SaaS platform product. To you, accessibility is a first-principle—not an afterthought. Finally, you must have a keen eye for stunning, clean, eye-catching, and thoughtful visual language.Required Skills: Product Designer, Design Systems Kustomer Responsibilities:Strategizing and driving a major overhaul of our platform’s interface/look and feel that sets us apart in the SaaS platform space

Developing an inspiring vision of the future while helping teams to make the incremental improvements to get there

Collaborating seamlessly with other designers as well as engineers to up-level our existing design system and component library, promoting consistency, and improving processes that benefit the whole team

Identifying key criteria to make our platform accessible, helping drive the whole team to think about accessibility first

Setting standards for documentation and usage guidelines that make using our design system clear and intuitive

Delivering complete, consistent results while setting a rigorous schedule for yourself and your peers

Designing solutions that are accessible, intuitive, clean, and effective to achieve our business goals and meet the needs of users

This position may involve handling sensitive personal data

Minimum Qualifications: Minimum Qualifications:4+ years of hands-on Product design, UXUI, IXD experience, working with well-documented design systems and highly consistent components

Expertise developing reusable design patterns, maintaining a robust design system and/or library of reusable components

Experience managing multiple design projects simultaneously and working in rapid iteration

A portfolio of simple, beautiful designs with internal consistency and attention to detail

Experience designing for B2B software, SaaS, or work-flow management products

Preferred Qualifications: Preferred Qualifications:Experience leading a major redesign project on a desktop product

Critical thinking expertise about the end users’ experience and you are capable of providing simple, effective solutions

Experience as problem-solver breaking down complexity into its component parts

Expertise communicating your ideas and designs in a clear, concise way that creates buy-in from stakeholders

Experience being inquisitive, always asking questions and eager to learn more

Effective collaborator open with your peers, understanding that great ideas can come from anywhere

Experience creating functional designs that live up to “pixel-perfect” standards

Industry: InternetEqual Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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