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Roles & ResponsibilitiesThe Technical Sales Architect role at Zoom plays a very important role in building the foundation of delivery of our technical solutions, specifically for Contact Center. We are looking for an architect with deep knowledge of the collaboration industry to help our solution engineers, sales associates and customers understand what makes the Zoom Communication platform run underneath the hood. This individual serves to increase the technical relevance (Contact Center, etc) of our solutions engineering community. This includes creating technical white papers and validated infrastructure designs. Building lab guides, competitive tear downs and release documentation are a core part of defining the TSA role. TSAs will work with a cross-functional team to ensure that the products that we bring to market are successful in a wide variety of customer engagements. They must have the ability to clearly articulate the technical differentiators of a product and also work with the Product Management teams to continually improve the products. TSAs will collaborate with key partners such as development, product leadership, sales leadership,engineering senior technical and business executives to drive the architecture strategy by owning the technical direction of our platform and help prioritize development efforts. In addition it is important for TSAs to establish relationships with key architects across technology organizations and collaborate on promoting architectural standard methodologies. TSAs will lead a team to define, develop, maintain, and communicate the technology and platform strategy to all levels. The TSA team will serve as subject matter experts for our sales teams and our customers. They are responsible to help meet revenue goals by driving creative programs and participating in complex account strategy by delivering customer presentations, executive briefings and industry events. The ideal candidate will be self-driven and have a background in contact center, telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent. Knowledge of Microsoft and application based competition (Microsoft, Five9, Amazon, Twilio, RingCentral, 8x8, Cisco, Genesys, Avaya, Pexip, etc) and expert level collaboration certifications such as CCIE are desirable. As a Technical Sales Architect you will:Partner with product managers across platform, phone, meetings, and chat teams
Help our product leaders build and prioritize platform contact center and integrations strategy
Create and host trainings with our Solution Engineering community
Build integration labs and provide interoperability recommendations
Build and lead internal teams to drive cross organizational projects
Collect customer and field feedback
Create and maintain design and integration guides, troubleshooting guides, evaluation guides, application notes, technical white papers, presentations, videos and demonstrations for our solutions and products.
Support sales efforts, some travel required
Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities.
Skills RequiredEnterprise contact center experience, inclusive of WFO, WFM, PBX, dialer, ACD, CTI, VoIP, IVR/VRU, conversational IVR, and omni-channel routing
Integration experience with CRM and Lead Management solutions such as Salesforce, Zendesk, Oracle, NetSuite, Velocify, Desk.com and Microsoft Dynamics
Strong business acumen and executive presence
Extensive customer and field experience
Exceptional presentation skills and written/oral communication skills
SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS
Minimum 5 years experience in contact center within the telephony and software applications industry
Excellent communication skills
Create, present and document technical solutions
Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes
Expert level solution integration knowledge
Desired SkillsEnd-to-end IT systems knowledge
Ability to apply IT Systems knowledge to customer solution design
Formulate and communicate a technical solution / vision
Understand Zoom partner and ecosystem partners, products and applications
Mentor developing team members
Act as a leader when the situation warrants
Be flexible and able to function in a high growth environment
Natural leadership skills and the ability to work with all teams across the company
Project management skills
Minimum Qualifications5+ years in a customer or product team facing technical role required
Thorough competitive knowledge (in their area of specialization) including solution, technology and product offerings.
Zoom Communication platform and end-to-end positioning required
Typically requires BS/BA (EE/CS) or equivalent.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.All your information will be kept confidential according to EEO guidelines.Explore Zoom:Hear from our leadership team (https://urldefense.com/v3/https://youtu.be/7i2otszj5g;K5ATeMLGHIlgtw!N9bFG2WvSVHNjvQfjuOpRNCRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)
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Zoom helps people and businesses stay connected so they can get more done together. We’re the go-to communications platform for small and large businesses alike, and growing rapidly with employees working to deliver happiness across the globe. We're also proud to have a positive social impact by enabling continuity for educational institutions, governments, the healthcare sector, and many other essential industries.From meetings, chat, and phone, to webinars and online events, companies trust Zoom to power all their communication needs. Our secure, reliable, video-first cloud platform offers a frictionless experience that is simple to manage, delightful to use, and friendly to build on.Our core value is Care. To show our employees we care about their happiness and recognize their value, we employ above-market and progressive compensation programs. We believe this is achieved by analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.Our CEO, Eric S. Yuan, founded Zoom in 2011 as a video-first communications platform focused on delivering happiness to customers worldwide. We're proud to be a recognized Leader in the 2020 Gartner Magic Quadrant for Meeting Solutions and Unified Communications as a Service, winner of the 2020 Forbes Cloud Computing Awards for Best Product, winner of the Frost & Sullivan 2021 Connected Company of the Year award, and a Leader in the IDC MarketScape for European Collaboration Tools for Education, 2020.
