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OverviewDon’t just work. Work Happy.A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.An individual could be successful if they possess the following.Your daily responsibilities includeESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:
Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
Responsible for supporting compliance to departmental budgets.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.
Follows established quality assurance procedures to ensure acceptable health department and customer service standards.
Checks the proper maintenance of the equipment and sanitation of pools and bathhouse facilities
Responds to guest needs and reports problems to Manager.
Assists Manager with administrative duties, as assigned.
Resolve and make recommendations on resolving customer challenges and issues
Acts as a liaison between the pool operations and all other departments, communicating relevant information to the pool operations staff as needed
Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.
Assists in cross training of team members while encouraging, reinforcing and supporting peers and team.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintains strict confidentiality in all departmental and company matters.
Monitors accuracy of the Cabana inventory, daily sales and revenue goals and be able to make recommended changes
Makes daily safety checks of pool equipment and the surrounding area, and passes patrons’ concerns on to his/her supervisor.
Prevents accidents through enforcement of policies, rules and regulations governing the conduct of staff and patrons using the pool and the surrounding area.
Conduct one on one meetings with pool operations team members
Updates / monitors daily payroll, ensuring all associates are punching in/out correctly
Complete daily Pool Operations reports.
Attend meetings and complete tasks / projects assigned by management.
To be successful in this position it will require the following skill setQUALIFICATION REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
High School Diploma or GED; or two years previous customer service experience; or combination of education and experience.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must be proficient in Microsoft Outlook programs.
Must have knowledge of kitchen/restaurant sanitation, operation and maintenance of equipment.
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
SUPERVISORY RESPONSIBILITIES
Manages work procedures and expedites workflow.
Provides coaching and counseling to team members.
LANGUAGE SKILLSAbility to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.REASONING ABILITYAbility to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.CERTIFICATES, LICENSES, REGISTRATIONSEmployee must be able to qualify for licenses and permits required by federal, state and local regulations.Gaming Registration, Lifeguard, CPR, First Aid Certification, Clark County Health Card, Alcohol Awareness Card requiredPHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate to loud.Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.Something to leave you withPenn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.Now that you have read about who we are, here is your opportunity to see what we're about!Equal Opportunity EmployerCasino Property M ResortPosition Type Seasonal
