Assistant Manager - Bell & Door

The Assistant Shift Manager is responsible for the day to day operations of the Front Services department to ensure Wynn Las Vegas standards are maintained by the staff.  This position is also responsible for providing leadership to enhance employee engagement and guest satisfaction.   Job Responsibilities: Actively manages bell & door logistics to maintain service delivery times.Monitors daily staff schedule, ensuring staff are reporting to work, leaving and taking their breaks on time.Ensures shift information and reports are completed prior to the end of the shift and information is passed-down effectively to entire management team.Ensures the arrival and departure experience for all guests are in accordance with Forbes 5-Star standards and the integrity of the Wynn|Encore ambiance is maintained.Responsible for managing line level staff. Provides clear direction, establishes goals and appropriate time frames, manages overall guest satisfaction, and monitors progress to achieve desired results.Focuses on key drivers of employee engagement and guest satisfaction and coordinates with all levels of management to maintain the highest level of guest service standards.Assists with all hiring practices within the department. Must have the ability to interview and select excellent staff to create an exceptional service culture.    Responsible for all training including: new hire, guest service and safety training.Responsible for creating employee performance evaluations, and overall development of all staff.  This includes conducting regular one-on-ones and meetings with each employee to gauge staff satisfaction, address any questions or concerns, as well as communicate and implement new processes.Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guest and employee issues.  Responsible for ordering supplies for the department. Serves as the liaison for cross departmental committees.  Attends required training classes and incorporates new knowledge into daily work practices.Knows and adheres to Wynn policies and procedures, embraces company culture and takes pride in the resort and amenities.Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.Understands and is well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.  Solution oriented, stays on task and promotes teamwork.