Assistant Manager - Spa & Salon Sales

The Spa and Salon Assistant Sales Manager oversees all Spa and Salon programs varying from smaller wedding parties (under 15 guests) to larger convention /or meeting groups (as many as 200+ appointments). This position is also responsible for working closely with both departments and the call center to enhance department revenues by implementing training and incentive programs along with acting as department MOD when needed.Job Requirements:Serves as the hotel representative to prospective customers who are interested in spa and salon services/program.Responds to sales inquiries, initiates new sales, prospects and qualifies leads.Solicits potential clients; conducts site visits. Determines rates, prepares proposals and negotiates contracts. Assist with researching, evaluating and implementing customized programs to promote facilities and profitability in all areas of the spa and salon.Works closely with Spa and Salon Receptionists and Call Center to develop programs and incentives to increase department revenues.Clearly communicate all treatments and services as well as policies and pricing for the Spa, Salon and Fitness. Work directly with in-house conference and sales coordinators to develop programs and monitor their progress.Achieve annual sales goals as outlined by Spa Director.Greets groups in a friendly, courteous manner, providing information as necessary.Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests, and can speak positively and intelligently about the resort. Responds to special requests of guests, as well as guest complaints and inquiries in a calm, prompt, courteous manner.Listening to guest’s concerns, and effectively resolves issues, or directs issues to the appropriate department for resolution.Prepares collateral and distributes as needed.Promotes exceptional guest relations, in order to achieve the desired level of guest service and satisfaction.Conducts tours and site inspections of Spas, Salons and Fitness, as needed. Attend and prepare all communications for pre-cons with groups that have spa or salon programsAccomplish and oversee the booking and billing of all services and programs. And settle any disputes as needed.Held accountable for the accuracy and thoroughness of departmental records and reports.Facilitates the flow of information throughout the department by attending regularly scheduled departmental meetings and conveying accurate information to employees.Acts as Spa Manager on Duty when necessary.Assists the Spa Directors and Assistant Directors with special projects, as needed.Responsible for maintaining the Wynn standards of service to guests and coworkers at all times. Attends required training classes and incorporates knowledge gained into daily work practices.