Bus Person - Casa Playa

Casa Playa is a coastal Mexican restaurant focusing on fresh seafood, seasonal ingredients, and a housemade masa program. The menu from James Beard nominee Chef Sarah Thompson is designed to be family-style, with many interactive large-format dishes that build on each other, including the pork belly al pastor and whole snapper tempura, accompanied by housemade tortillas. The beverage program includes an extensive tequila and mezcal selection that is elevated and inspired by modern, fun, bright, and innovative techniques and flavors featured in specialty cocktails, like the spicy yet cool Obsidian margarita.The Casa Playa Bus Person is responsible for assisting the Servers, Bar Team, and Kitchen Team in servicing guests promptly service with genuine hospitality. Bus Persons fully understand our cycle of service and are responsible for maintaining the flow and pace of an experience from start to finish. Bus Persons have a complete knowledge of our tools, steps of service, sections, table numbers, positions numbers, traffic pattern and a working understanding of assigned menu items. All duties are to be performed in accordance with departmental and property policies, practices, procedures, techniques, as outlined in the service manual.Job ResponsibilitiesDaily Operations:Greet guests in a positive, friendly manner with eye contact and intentionCommunicates the needs of guests to co-workers, kitchen, and managementActively participate and contribute to pre-shift meetingsExecute water service and serve non-alcoholic drinks as necessaryConsistently follow sequence of service utilizing all proper procedures standardized by the room managementWorking knowledge and can display basic understanding of food menu items, non-alcoholic beverages included and not limited to potted coffee, espresso-based drinks, tea-based drinks, and soft drinksPrepares coffee, espresso-based drinks, teas, and garnishes by following prescribed recipesMaintains inventories by replenishing coffee and espresso bean supply, brewing equipment, teas, milks, and any other garnishes associatedKeeps coffee and tea equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, and helping with preventative maintenanceAssists with moving chairs and tables as needed based on the floor planResponsible for performing table maintenance by checking on the guest throughout serviceCompleting opening and closing side workMaintaining health code standardsMaintain table cleanliness utilizing a silent service approachBid farewell to guests, using guest’s name when known, and encourage them to returnMaintain a level of professionalismAnticipate the guests’ needs and responding appropriately with a sense of urgencyWork as a team, assisting all guests’ and employees’ needs and inquiriesPerform all other job-related duties as requestedBe familiar with all Hotel services/ features and local attractions/ activities to respond to guest inquiries accuratelyMaintain working knowledge of designated glassware and garnishes for each drinkComplete opening, closing, and ongoing side duties, not limited to fold/stack napkins, polish glassware, polish silverware, stock glassware, restock china, restock supply cabinets and service stations, clean and stock coffee station, inspect cleanliness and condition of assigned station and service areas; rectify any deficienciesGuest Services:Ensure guest has same elevated experience in lounge as in dining roomAdapt to different guests as lounge will be for guests dining as well as those coming to enjoy the atmosphere for cocktailsCompany and Department ResponsibilitiesA highly motivated and energetic personalityWork varied shifts, including weekends and holidaysCandidates must be able to communicate in English fluently and in a professional manner, in written and oral formExperience in Bottle service preferred, but not requiredConsistently deliver exceptional service to every guest while interacting and entertaining in a professional mannerAbility to initiate and maintain an upbeat and relaxed environment on a consistent basis.Maintain dialogue with all guest while upholding a warm, positive and friendly persona at all times