Cocktail Server Model - Delilah

Position SummaryThe Cocktail Server Model at Delilah is responsible for delivering an exceptional luxury beverage experience while serving as an ambassador of the venue's distinctive atmosphere, elegance, and energy. This role provides personalized cocktail service to guests in a refined dining and nightlife environment, combining Forbes Five-Star service standards with a polished, engaging presence.The Cocktail Server Model creates memorable guest experiences through attentive service, expert beverage knowledge, and proactive anticipation of guest needs while maintaining Delilah's sophisticated brand identity and Wynn's commitment to service excellence. Key Responsibilities  Guest Experience & Luxury Service DeliveryDeliver personalized, anticipatory service that exceeds guest expectations throughout the dining and lounge experienceCreate meaningful guest interactions through warmth, professionalism, and genuine hospitalityMaintain a polished and confident presence that reflects the luxury positioning of Delilah and Wynn Las VegasAnticipate guest preferences and proactively respond to requests with urgency and attention to detailEnsure guests feel welcomed, valued, and recognized from arrival through departure  Cocktail & Beverage ServicePresent beverage menus and make informed recommendations based on guest preferences and occasionAccurately take, enter, and deliver beverage orders while maintaining service timing standardsDemonstrate extensive knowledge of spirits, cocktails, wine, champagne, and non-alcoholic offeringsPossess complete knowledge of cocktail ingredients, preparation methods, presentation standards, garnishes, terminology, and designated glassware.Understand and confidently discuss wine and champagne selections, including wines by the glass and featured bottle offerings.Monitor guest beverage needs throughout service and provide timely follow-up  Guest Engagement & Relationship BuildingEstablish rapport with guests while maintaining professionalism and discretionRecognize VIP guests, repeat clientele, and special occasions to personalize the experienceMaintain awareness of guest satisfaction and respond immediately to service opportunities  Communication & Team CollaborationMaintain clear communication with team members and managementCoordinate beverage service with dining room operations to ensure seamless guest experiencesCommunicate guest preferences, VIP information, and special requests to appropriate team members  Guest Relations & Service RecoveryAddress guest requests, concerns, and special accommodations with professionalism and urgencySupport service recovery efforts in coordination with management when necessaryActively seek opportunities to enhance the guest experience  Operational ExcellenceMaintain cleanliness, organization, and readiness of assigned stations and service areasAccurately process guest transactions and follow cash-handling proceduresComplete opening, running, and closing side work as assignedAttend pre-shift meetings to remain informed of VIP guests, special events, menu updates, and operational prioritiesSupport venue presentation standards at all times  Compliance & Brand StandardsAdhere to all Wynn grooming, appearance, and uniform standardsExecute responsibilities in accordance with Wynn policies, departmental procedures, and Forbes Five-Star standardsRepresent the Wynn and Delilah brands with professionalism, integrity, and discretion