Food Server - Casual Dining

The Casual Dining Food Server is responsible for delivering friendly, efficient, and engaging service to guests within Wynn Las Vegas. This role ensures guests enjoy a welcoming and memorable dining experience through knowledgeable menu recommendations, attentive service, and a commitment to operational excellence.The Food Server serves as the primary point of contact for guests throughout their dining experience, balancing exceptional hospitality with the pace and energy of a high-volume casual dining environment while upholding Wynn’s service standards and commitment to guest satisfaction.Key ResponsibilitiesGuest Experience & Service DeliveryProvide prompt, courteous, and attentive service to guests throughout the dining experience.Create a welcoming atmosphere that encourages guest satisfaction and repeat visits.Anticipate guest needs and respond efficiently to requests.Maintain a professional and approachable demeanor while delivering exceptional hospitality.Order Taking & Menu KnowledgeDemonstrate thorough knowledge of menu offerings, ingredients, daily specials, and beverage selections.Accurately take and enter food and beverage orders, including modifications and dietary restrictions.Make recommendations based on guest preferences and menu familiarity.Communicate menu items clearly and answer guest questions with confidence.Food & Beverage ServiceServe food and beverages accurately and in a timely manner.Monitor table progress and coordinate service flow to ensure an enjoyable dining experience.Verify order accuracy before delivering items to guests.Follow established service standards for food presentation and guest interaction.Table Maintenance & Dining Room SupportMaintain clean, organized, and guest-ready tables throughout service.Perform pre-bussing and table clearing to enhance guest comfort and support efficient operations.Coordinate with bussers, food runners, and kitchen staff to ensure smooth service execution.Reset tables promptly according to department standards.Guest Relations & Service RecoveryAddress guest concerns professionally and promptly.Partner with management to resolve service issues and recover guest satisfaction when necessary.Maintain a positive attitude while handling guest feedback and special requests.Ensure every guest interaction reflects Wynn’s commitment to excellence.Coordination & Team CollaborationWork collaboratively with hosts, food runners, bussers, bartenders, and culinary teams.Communicate guest preferences, allergies, and special requests effectively.Participate in pre-shift meetings and departmental briefings.Support team members during peak service periods to ensure operational success.Financial & Operational ResponsibilitiesAccurately process guest checks and complete all financial transactions.Promote menu items, specialty offerings, and beverages to enhance the guest experience and drive revenue.Maintain awareness of departmental goals and contribute to overall team performance.Follow all cash-handling and point-of-sale procedures.Compliance & Brand StandardsAdhere to Wynn grooming, uniform, and appearance standards at all times.Follow all health, safety, sanitation, and responsible alcohol service regulations.Uphold Wynn’s core values and service standards in every guest interaction.Execute all duties in accordance with company policies and procedures.