IT Field Support Specialist II

IT Field Support Specialist II

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Job Description

General Summary Of Duties:

Assist with the installation of all PC Hardware/Software. Installation, configuration and support of all network services and associated hardware/software.

Role and Responsibilities: (Includes but is not limited to the following)

The System Support II serves to provide a higher level of support for the resort and includes receiving, documenting, diagnosing, enhancing, maintaining, prioritizing, and resolving user assistance requests and maintaining normal business operations at a high level of expertise.

Qualifications

Performance Requirements: (

Knowledge, skills and abilities)

• Coordinates with end-users in regards to technical problems encountered in the use of company supported application software. When needed, consults the software vendors on solutions to problems.
• Assists end-users with the operations of installed software packages and provide necessary materials for reference.
• Competent with various operating systems, company supported application software packages, and basic system architecture.
• Supports application software upgrades and guides users on their operation. When required, coordinates with vendors on training solutions for the company users.
• Conducts preventative maintenance on the different software applications as governed by the company policies to protect collected data.
• Creates supporting documentation to allow the IT team to decrease resolution time.
• Upgrades the different software packages to solve user technical problems and increase their productivity.
• Required to carry a phone to provide continuous operational support.

Performs other duties as may be assigned.

Education Requirements

· Minimum 21 years of age.

· Excellent communication and people skills required for dealing with end-users, co-workers and vendors.

· Ability to read, analyze and interpret technical manuals, computer software, data processing, etc.

· Ability to respond to common inquiries or complaints in a professional and courteous manner.

· Ability to collect data, establish facts and draw valid conclusions.

· Ability to interpret technical instructions and deal with several abstract and concrete variables.

· Must have a knowledge of computers, programming, software packages available on the market for the gaming/ hospitality industry.

Additional Information

All your information will be kept confidential according to EEO guidelines.