IT Service Desk Engineer for our growing international technology client at their Las Vegas, NV office. This is a full-time position working on-site. In this role, you will be responsible for providing technical assistance and support related to computer systems for 900 + employees as part of a services/response team in a macOS and Windows environment. You will respond to queries, runs diagnostic programs, isolate the problem, and determine and implement a solution. You will also be directly responsible for the configuration and management of enterprise-level service management software. This is a great opportunity for someone interested in learning about the IT Security field which is the business's main focus around the globe. Responsibilities:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Manage and configure enterprise-level service management software
Respond to queries either in person, through email, or over the phone.
Write training manuals.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine the nature of the problem.
Walk customers through the problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN)
Install computer peripherals for users.
Follow up with customers to ensure the issue has been resolved.
Qualifications:
Bachelor’s Degree in a Computer Science related field
1-3 years of experience with Linux and Windows operating systems
Jira or ServiceNow ticketing systems
Office 365
Basic knowledge of Active Directory
macOS experience is a plus and willing to be trained if NOT
Basic understanding of Networking concepts (TCP, UDP)
Experience resolving basic computer issues
Experience resolving software-related issues
U.S. Citizens or holders only, please. We are unable to accept 3rd party candidates or transfer a visa or provide sponsorship.
