PBX Attendant

The Service Attendant is responsible for answering and routing all incoming telephone calls (internal and external), dispatching incoming guest request calls through HotSOS and following up to determine if service standards have been met.Answer and process all calls in accordance with Forbes 5 Star Service StandardsOperate IntelliDesk SDC Attendant ConsoleAct as a source of information regarding the property, managing guest questions and concerns.Respond to Hotel staff and Guests during emergency situationsProcess wake-up callsWork as a dispatcher using Hotel radio system directing Housekeeping runners and follow up with guests to ensure satisfaction within established timelinesPerform all other job duties as assigned by Management