Restaurant Manager - Caffe al Teatro

The Caffe al Teatro Manager leads front-of-house teams, drives speed and accuracy of service, and collaborates with cross-functional resort departments to deliver a seamless guest experience across the property.Key ResponsibilitiesOperational LeadershipOversee daily QSR operations, ensuring speed of service, order accuracy, and product quality meet brand standardsManage opening, operating, and closing procedures to ensure operational readiness and consistencyConduct performance coaching, evaluations, and ongoing development conversationsFoster a positive, high-energy work environment that emphasizes teamwork, efficiency, and accountabilityLead daily shift briefings to communicate priorities, promotions, and operational updatesGuest ExperienceDeliver a fast, friendly, and consistent guest service experience aligned with resort standardsResolve guest concerns quickly and professionally, implementing service recovery strategies when neededPromote property-wide offerings by maintaining knowledge of resort restaurants, events, and amenitiesMaintain visible leadership presence during peak periods to engage guests and support operationsFinancial & Administrative ManagementManage labor deployment to meet productivity and budget targetsMonitor sales, transactions, and key performance indicators (KPIs) such as throughput, check average, and labor costControl inventory levels, ordering, and waste management for food, beverage, and suppliesReview daily financial reports and identify opportunities for operational improvement