Vacancy expired!
Growing residential Air Conditioning and Plumbing company is looking for a Dispatcher/Customer service representative.
Compensation: Based on experience
Monthly Bonuses for meeting GM set goals.
In addition to salary, we offer sales commissions. Opportunities to up-sell services and equipment present themselves daily and can make up to an additional %50-100 to your salary.
Dispatcher/Customer service rep core responsibilities:
- Process new service requests.
- Answer incoming phone calls.
- Timely schedule service appointments utilizing simple logistic principles.
- Timely return missed calls and voicemails
- Work with service and installation teams on estimates and timely send them to customers and partners.
- Communicate with the customers, partners and timely provide with updates on estimated job completion dates.
- Pursuing empty inbox whenever possible (archive messages after making sure no action is needed.)
- Coordinate with techs, timely escalate with service team supervisor to facilitate completion of ongoing and paused jobs.
- Coordinate with subcontractors to ensure smooth execution of projects with multiple parties involved.
- Collect payments from customers.
- Keeping a close eye on the schedule to ensure customers are notified about any possible delays or cancelations In advance.
- Proactively work with costumers to address their concerns and resolve problems.
Secondary responsibilities:
- Call in/Submit updated for our partners.
- Pull permits city permits.
- Verify equipment availability and cost with local suppliers.
Required skills and qualities:
- Excellent customer service skills.
- Excellent written and oral communication skills.
- Knowledge of Microsoft Office or Google docs applications.
- Confident PC user.
- Detail oriented.
- Critical thinking and problem solving.
- Fast learner.
- Ability to work with high volume of information.
Experience:
- Dispatcher, 1 year (Preferred)
- Dispatching software (Preferred)
- Customer Service, 1 year (Required)
Applicants are subject to background and drug screening.