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Key Holder
POSITION SUMMARY STATEMENT
The Store Key Holder supports the Store Manager and Assistant Manager in the overseeing of sales, human resources, inventory control, merchandising, and providing outstanding client service. The Key Holder also supports the Store Manager and Assistant manager in recruiting, staffing and developing all employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Business Development:
Consistently demonstrates Relationship Selling Skills to achieve and exceed planned daily, weekly and monthly sales goals set by Store Management
Demonstrates the Relationship Selling Skills from the 5 Star Service program to further develop client relationships
Actively develops new clients and maintains existing clients
Maintains client book to standard and generates sales utilizing the client book through appointments and daily correspondence with clients
Demonstrates strong product knowledge; keeps updated on new products, marketplace and fashion trends
Promotes and supports the St. John customer loyalty programs
Coach and develop staff to exceed individual and store goals
Communicate and successfully promote programs, marketing tools and events aimed at increasing business
Follows through and accomplishes multiple projects / priorities in a timely manner
Leadership Effectiveness:
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team
Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)
Communicates effectively and develops and maintains professional relationships
Effectively teaches, demonstrates and implements training programs to ensure staff is trained in product knowledge, clienteling and relationship selling skills
Create and maintain positive employee relations by leading and developing a professional store team
Assists Store Manager by providing information to ensure on-going, specific and immediate coaching and feedback delivery of all performance documentation in a timely manner; Monthly Touch Base, store meetings, Performance Review, Employee Notices and Performance Improvement Plan
Coaches, develops, and motivates the sales team on a daily, weekly and monthly basis to meet sales goals
Effectively teaches, demonstrates and ensures all store staff complies with all Company initiatives
Resolve client issues and requests in a efficient and quick manner
Demonstrates high level of quality in work, attendance and appearance
Solves problems/issues methodically and with a sense of urgency
Takes appropriate partnerships with Store Manager, Human Resources and other corporate partners
Operations:
Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines
Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
Ensure accuracy of Company in store promotions and merchandise markdowns
Maintains efficient and accurate back room operations to include stockroom organization and shipping/receiving
Ensures accuracy of all POS procedures and conducts training of POS System to staff
Has a strong knowledge of the alteration process and fitting a client for alterations
Opens and closes the store performing all tasks to Company standard
Supports in the preparation and facilitation of required Store Meetings
Maintains standards of cleanliness and organization
Maintain store and staff safety
Monitors and maintains compliance to all Company Policies & Procedures
Adhere to Timekeeping procedures
ADDITIONAL RESPONSIBILITIES:
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
Demonstrates high level of quality work, attendance and appearance
Adheres to all Company Policies & Procedures and Safety Regulations
Adheres to local, state and federal laws
Additional responsibilities assigned by supervisor related to your position/department
Less than 20% travel may be required as necessary
Ability to be flexible and willing to work extended hours when necessary
Model the “St. John Way”
MINIMUM QUALIFICATIONS:
COMPETENCIES:
Leadership
Motivator
Results Orientated
Communication
Client Focus
Teamwork
Optimistic
Honest and Integrity
Professionalism
Adaptability
Embraces Change
Solutions orientated
Thoroughness
Organization
Education/Experience:
2 - 5 years retail sales experience
Luxury experience preferred
Exemplary selling and clienteling skills
Good computer skills: Word, Excel, Microsoft Outlook and POS systems
