Vacancy expired!
A premier Las Vegas wedding chapel, Chapel of the Flowers, is looking for full time Chat Specialists.
The role of the Chat Specialist is focused on the confirmation of new bookings through the company chat system as well as on providing service to existing (confirmed) customers in a manner that supports the company's sales and service goals and remains within our core values.
The Chat team will work with the Planning team to insure our customers' needs are met throughout the entire Chapel experience - inquiry to completion and beyond.
KEY RESULT AREAS:
Sales -
-Responsible for meeting the established goals for new confirmations as determined by the company
-Principle focus is to engage customers through the chat function in order to secure a deposit thus confirming a new booking
-Supports the Planning team by responding to customer questions posed through the chat function as well as by answering incoming phone calls as needed
-Add on's and upgrades in existing plans in support of the Planning team with the aim to provide a "Love the Customer" experience
-Maintains an updated pipeline of active quotes and reaches out to prospective customers in a timely and consistent fashion, until confirmation.
Service -
-Is focused on providing service to our customers based on the customers' needs: answers issues with viewing ceremonies, questions about upgrades, dates, and any other customer requests as needed
-Communicates service request and issues to the appropriate level in a timely and consistent manner
-When on campus, is proactive in "jumping in" to assist the team with customers as needed
Culture -
-Adheres to and exemplifies the company's core values and holds teammates accountable to the same expectations
-Actively works with teammates to identify improvements, within the chat function as well as throughout the business, that can be made to the selling process, presentation, customer acquisition and other functions associated with improved overall results
-Proactively seeks personal development through training and participates in all company sponsored events
-Performs other duties as assigned
We are looking for individuals with an open schedule. Weekends are a must for all staff. A TAM card is required for this position and it will be your financial responsibility to obtain this card and maintain it as an active card.
Application Instructions:
Please follow these instructions carefully.
Please send your cover letter and resume to jobs@littlechapel.com. Please include in your subject line one of these titles: "Full Time Chat Specialist". If you are selected to come in for an in person interview you will be contacted to set an appointment. Due to the number of applicants please do not call us in regards to this posting. All inquiries should be sent through the email listed above.
PLEASE NOTE: The Chapel, LLC maintains a drug-free workplace. As a condition of employment, all team members are required to pass a background check and a drug test. This drug test is inclusive of testing for the usage of marijuana.
