Help Desk Technician

Help Desk Technician

Vacancy expired!

Link Technologies is currently seeking a Help Desk Technician for a client in Las Vegas, NV. This will be an onsite position responsible for troubleshooting user technical support issues. As the Help Desk Technician, you will be supporting end-users with issues related to desktop computers, network connectivity, systems, and applications.

QUALIFICATIONS

• Prior experience in a helpdesk role supporting remote users
• Experience with Active Directory and basic account administration such as resetting and unlocking users
• Strong troubleshooting and problem analysis skills
• Experience working with a ticketing system (ServiceNow a plus)
• Okta experience a plus
• Must have exceptional customer service skills
• Previous helpdesk experience in a gaming environment preferred
• Basic understanding of networking concepts and ability to remotely troubleshoot connectivity issues for end users
• Basic understanding of types of network and server equipment
• Demonstrated ability to support remote users over VPN technologies and get them operational without access to see their computer or remote network configuration

DUTIES AND RESPONSIBILITIES

• Providing first contact support to customers, analyze and resolve user problems and requests via phone or a ticketing system
• End user support for all desktop and network related issues, including hardware, OS, standard and proprietary software
• Documenting work performed through the ticket tracking system and create daily status reports. Working closely with other team support groups including desktop support, operations technicians, application support, project managers and engineers to resolve technical issues

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.