Vacancy expired!
Frontier Fun Center in Fernley is looking to hire a friendly, reliable lead desk/night manager to our staff!
Apply in person. Applications available on-site. Call with any questions.
The desk attendant ensures guests have a positive and memorable experience in the bowling center by providing friendly, prompt and courteous service. To ensure maximum utilization of lanes and equipment is realized through efficient control of the flow of customers.
Responsibilities
Attends work regularly and exhibits positive attitude at all times.
Opens and closes the center a directed, following the required procedures, including counting cash drawers at opening and closing shifts.
Provides friendly, courteous, polite and helpful customer service.
Greets and informs customers of center services, bowling promotions, current prices and specials.
Keeps track of open play lanes (activity and inactivity) and assigns them to customers.
Rents shoes and sanitizes and inspects them upon return.
Operates cash register, computer, sound system and PA (makes announcements).
Answers phones and directs calls.
Handles complaints, using judgment as to which ones to refer to management.
Keeps alert for rowdy customers who may be disturbing others.
Communicates with mechanic promptly with respect to machine stoppages, pin spots, ball returns, etc.
Solicits new bowlers.
Directs work of porter to ensure that clean conditions are maintained throughout the premises at all times.
Maintains a safe work environment and provides a safe environment for customers.
Administration of league play, including collecting league fees, recaps and balancing league deposits.
Proper handling of money according to company procedures.
Assist customers with automatic scorers, bumpers and other inquiries.
Sell center services through suggesting upcoming specials and events.
Reports emergencies to proper authorities.
Performs tasks as requested by management.
Requirements
High School Diploma
1 year customer service experience preferred.
High level of trust and integrity.
Ability to work flexible hours nights, weekends and holidays.
Self motivated.
Excellent verbal and written communication and interpersonal skills.
Strong customer service skills.
Positive "can do" attitude.
Excellent computer skills including point of sales (POS) and social networking experience preferred.
Accurate cash and credit card handling skills.
Ability to stand for long periods of time.
Ability to multi task and prioritize in a fast paced environment with changing needs
Ability to stay calm in emergency situations.
