Dolan Toyota Level 3 Service Advisor (Reno)

Dolan Toyota Level 3 Service Advisor (Reno)

03 Aug 2024
Nevada, Reno / tahoe 00000 Reno / tahoe USA

Dolan Toyota Level 3 Service Advisor (Reno)

Vacancy expired!

Greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work, they also advise customers on other available services.

Essential Duties and Responsibilities

Advises customers about necessary service for routine maintenance.

Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.

Confers with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.

Prepares a repair order showing time, cost and labor estimates for service.

Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.

Explains the work performed and the repair order charges to the customer.

Handles customer complaints.

Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

Greets customers in a timely, friendly manner and obtains vehicle information.

Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.

Refers to service history, inspects vehicle, and recommends additional needed service.

Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.

Provides a complete and accurate written cost estimate for labor and parts.

Establishes “promised time.” Checks with dispatcher, if necessary.

Obtains customer's signature on repair order; provides customer with a copy.

Establishes customer's method of payment. Obtains credit approval, if necessary.

Notifies dispatcher of incoming work.

Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Implements and maintains a service marketing program.

Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.

Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.

Keeps service department forms, menus and pricing guides up-to-date.

Implements a quality control process to eliminate comebacks.

Maintains high customer satisfaction standards.

Handles telephone inquiries regarding appointments and work in process.

Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.

Maintains a professional appearance.

Keeps work area clean.

Qualifications:

2 Years Service Writing Experience

Can Write At All Service Levels

Benefits:

After 90 days every full time Dolan Auto Group employee will receive the following benefits:

Paid Time Off/Vacation

Health Insurance - offering two types of plans to best meet employee's needs

Employer Paid Dental Insurance

Employer Paid Vision Insurance

Employer Paid Short Term Disability Insurance

Employer Paid Term Life Insurance

Employer Matched Christmas Club Savings Fund

Employee pricing on vehicle purchases, service and parts.

Training, tuition and certification reimbursement for job specific training

Exclusive employee discounts available through select local businesses

401k Retirement Plan

In addition, optional Allstate supplemental benefits are available at the employees expense including additional dental, vision, short term disability, accident, cancer, etc.

Why Should You Apply?

Great pay and benefits

Fun working environment

Excellent growth and advancement opportunity

A Few things worth knowing about Dolan Auto Group:

Dolan Auto Group has been serving the Reno Tahoe community since 1982, currently employing over 550 local residents. We take pride in being a family owned and operated business dedicated to treating our employees and customers like family, all while working to make a difference in the lives of those in our community who need it most.

Best Place to Work Finalist 2016, 2017, 2018 - voted by over 550 employees

Most Philanthropic Business by NNBW

Business Recognition Program Honored by the City of Reno

Dolan Auto Group

www.dolanjobs.com

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