Member Services Specialist - Tahoe Donner Assoc (Truckee)

Member Services Specialist - Tahoe Donner Assoc (Truckee)

17 Jul 2024
Nevada, Reno / tahoe 00000 Reno / tahoe USA

Member Services Specialist - Tahoe Donner Assoc (Truckee)

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The Member Services Specialist, assigned to the Member Services Team, reports to the Member Services Manager; this person will perform all customer service related initiatives ranging from responding to daily front line customer service requests via phone, email, chat and walk-ins to simple clerical work including preparing analytical reports. This position requires the ability to have a "customer first attitude", ability to provide excellent customer service to members and guests as well as a deep understanding of HOA/resort operations. This role will join a hard-working and fun team and will be expected to be a collaborator and team player.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provide excellent customer service to all customers, business partners and employees.

• Work within Customer Support Software to field inquiries that come in via phone, chat, email. Help contribute to scale certain aspects of the software to help with automated processes.

• Understand and effectively communicate Tahoe Donner's events, programs, policies, procedures, and regulations to owners and guests.

• Inform property owners and guests regarding schedule, cost, and any other pertinent information relating to Tahoe Donner amenities, special events, and cultural programs and cooperate with community organizations to promote community wide events and services.

• Collect fees, deposits, and cash sales. Maintain and tabulate daily cash received and remit to accounting in accordance with Association procedures.

• Classify, issue, update, and revoke employee, property owner and guest passes in accordance with approved policy. Data Entry on Tahoe Donner's RTP system. Update property records.

• Collaborate with Accounting, ASO, and other Member Services Office personnel on property ownership records.

• Answer Tahoe Donner's main telephone lines, provide information and/ or direct caller to appropriate department.

• As time permits, and upon approval of Member Services Manager, accept work assignments from other departments.

• Sell season ski and golf passes, issue passes, complete orders in RTP, and scan waivers.

• Process registration for members, guests, and public for summer and winter programs.

• Provide UPS service for property owners.

• Sell retail clothing and Tahoe Donner items from office using point of sales system.

• Possess strong communication and conflict resolution skills with all customers.

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