Vacancy expired!
Yardi Systems, an employer of choice in Reno, NV, is hiring for a Senior Voice and Data Technician to join their winning team!
The Voice and Data Technician will provide chat and phone based support for hardware/software issues.
RESPONSIBILITIES
Provides chat and phone based technical support
Identify voice and network connectivity issues and provide resolution information
Triage, analyze, and provide operational support in troubleshooting system configuration, hardware/software, firmware, and network related issues while collaborating with appropriate internal teams
Responsible for staying updated on current Telecommunications, UC, Contact Centre, VoIP technologies and industry trends
Performs all duties while maintaining a positive attitude and commitment to strong customer service
REQUIREMENTS
Bachelor's degree in Information Systems or Network Engineering, or equivalent experience
Documented experience working with complex national large enterprise networks
Large regional, national, or international carrier-grade SIP VoIP networks
Large regional, national, or international Internet backbone or IP service provider access networks
Expertise in TCP/IP networking (including LAN, WAN and WLAN)
Understanding of telephony, network, and routing protocols - SIP, T1, PRO, RTP, RTCP, DNS, DHCP, DSCP, BGP, OSPF, EIGRP
Expertise in SIP & VoIP systems
Must have recent hands-on technical experience conducting troubleshooting to solve installation and break/fix issues associated with Voice and/or Video over IP products and integrating these
Organization and planning; ability to understand and determine priorities, effectively manage time and develop work plans in order to accomplish tasks and/or projects
Judgment and decision making; ability to apply general rules to specific problems to produce resolution
Teamwork: effectively participate and contribute as a member of group or work interdependently
Strong verbal and written communication skills
PLEASE APPLY TO: http://www.yardi.com/about-us/career-opportunities/?jobRequested=11762
Yardi Systems is a successful independent software company with a proven history of growth and market leadership in the multi-billion dollar global commercial real estate industry. We employ talented, motivated and innovative people that are focused on delivering superior solutions to our clients and are passionate about working with other highly skilled professionals in team environments.
If you are seeking an opportunity to join a winning team, work with the latest Microsoft technologies and develop your career, then Yardi Systems is the place for you. We have a pleasant and casual work environment, competitive salaries, and a comprehensive benefits package. Our corporate culture stresses integrity, respect, trust, responsibility, and fun.
EOE Race/Gender/Disability/Vets
