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The mindset at Zazzle is that anything is possible. With the right people and the use of cutting edge technology we can connect the world at large to the creativity of the individual. So our internal team is the best at what they do. Smart, creative, and motivated. Interested in joining the team?
Zazzle prides itself in creating an amazing, fun, easy, social and reliable service deriving from the normal industry customer service standards. The ideal candidate must be willing to take a fresh approach as they respond to customer inquiries via email and phone. Overall, this position requires that he/she can easily adapt into our delight philosophy and provide outstanding customer service to every customer, every day.
Shift: Monday-Friday, 9:00am-5:30pm
Rate of pay: $16/hr
Start date: 10/5 or 10/12/2020
This position will begin in our office environment for the first two weeks, then proceed to a remote, work from home position after training.
APPLY HERE: https://app.jobvite.com/j?aj=o7Gtdfwd&s=craigslist
Responsibilities:
Answer support calls and e-mails daily (approximately 80+)
Identify, process, and complete basic to intermediate design fixes for customer orders
Help customers in a professional and timely matter including, but not limited to:
Process return orders
Cancellations
Replacements
Promotional offers
Status of orders
Design help
Website navigation
Other general customer service duties
Communicates effectively to ensure customers are completely satisfied with their Zazzle experience
Exude confidence with a professional demeanor
Understand and preserve company goals as well as drive and motive fellow team members to accomplish them
Adapt to our delight philosophy
Ability to conduct research on orders and use available resources
Minimum Requirements:
Exceptional customer service skills - our motto is "Amaze the Customer"
Proven success with managing difficult customer situations
Team oriented and works well with others
Excellent communication skills, both written and verbal
Competent in using the following programs:
Windows (PC)
Microsoft Word
Microsoft Outlook
Microsoft Excel
Google Drive (Sheets, Docs, etc)
Technological inclinations are a plus
Quick learner and ability to apply techniques in a fast-paced, high pressure and demanding environment
Receptive to constructive feedback and developmental instruction
Ability to learn swiftly and apply techniques in a valuable and productive manner
Excellent attention to detail, multi-tasking ability and organization
High School Degree or equivalent
Desirable
Some college experience preferred
We value diversity. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
