Engineered Storage - ZFS Storage Appliance Principal Engineer

Engineered Storage - ZFS Storage Appliance Principal Engineer

17 Oct 2024
New Hampshire, Concord 00000 Concord USA

Engineered Storage - ZFS Storage Appliance Principal Engineer

Vacancy expired!

Engineered Storage - ZFS Storage Appliance Principal EngineerPreferred QualificationsIf you are great working in a customer service environment, enjoy thechallenge of solving problems, and have a general knowledge of Storage conceptsand fundamentals, this role may be for you.As the primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Key skills include technical troubleshooting, problem determination and customer service skills (interactive communication / coordination / empathy / accountability).As a Technical Support Engineer, you will be providing the technical support to Oracle Service customers for problem resolution related to their Oracle equipment. This could include: - Providing post-sales, Hardware support or facilitating resolution mediating between Oracle Technical Support teams and the customer in a timely manner as applicable. - When necessary, escalating calls to the appropriate level of support with complete and accurate information.

Displaying and maintaining a high level of professional behavior at all time

Assisting to ensure Customer Satisfaction goals are met

Documenting resolutions to assist with possible future problem resolution

Effectively prioritizing workload and managing list of outstanding customer queries

Acting as a technical resource to peers as needed to help resolve customer problems for your area of expertise

Communicating confidently with Sustaining and Product Development Engineers in matters relating to the EStor Team and customers

Should be ready to work in shifts or be capable of occasionally serving "24x7 on-call"

Good understanding of networking concepts including Active Directory, TCP/IP, network interfaces, aggregation and virtualization, NFS, Samba, Naming services, Sendmail, network security, Infiniband, ethernet and fabric switches

Knowledge of RAID storage concepts and protocols (iSCSI, SCSI, FC). Windows, LINUX, and AIX knowledge is beneficial

Technical degree - BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/ Chemistry OR functional degree technical higher degree

In lieu of degree may substitute 4 years professional experience and professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.)

Preferred Qualifications:

Knowledge of Cloud Technologies, Virtual Machines and Engineered Systems

One year prior working experience with Oracle products (or at least two years related experience without Oracle products)

4 years of ZFSSA and Solaris/UNIX operating systems experience

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.As part of Oracle's standard employment process, candidates will undergo a complete background check prior to an offer being extended. These background checks are conducted by a professional third party firm at no charge to the applicant and include: prior employment verification, education verification, social security trace, criminal background check and motor vehicles records (where required for position).Detailed Description and Job RequirementsAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.Job: SupportLocation: United StatesOther Locations: US-FL,Florida-Orlando, US-CO,Colorado-Broomfield, US-MA,Mass-Burlington, US-NH,New Hamp-NashuaJob Type: Regular Employee HireOrganization: Oracle

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