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Location: US:NH:CONCORDPost Date: 09/18/2019Category: ADMIN SUPPORT Close Date:Employment Type:Salary: 13.320-15.500 USDDescriptionState of New Hampshire Job PostingNEW HAMPSHIRE HOSPITALDepartment of Health and Human Services36 Clinton Street, Concord NH 03301SWITCHBOARD OPERATOR IPart-Time -Rotating evenings and weekendsSecond shiftLabor Grade 8Position #TMPPT4283See total compensation information at the bottom of announcement.The State of New Hampshire, Department of Health and Human Services, New Hampshire Hospital has a part-time vacancy for a SwitchboardOperator I.Summary:Performs responsible duties in the operation of a centralized switchboard and paging system in a hospital environment.Responsibilities:Performs routine and standardized duties involving the operation of a large switchboard, computer, and paging system on an assigned shift,including the tracking of toll calls and some receptionist duties. Tracks issuance/return of Cellular Telephones for patient related usage.Gives routine information regarding the work of a division or location of an office or employee; receives callers from the Health and HumanServices "800" number 24 hours a day as well as receive and direct calls Units / Departments as well as receive and direct calls for the Departmentof Corrections, Children and Youth Services and the Division of Mental Health.Calls Units / Departments or other offices to determine whether or not physicians or other personnel are on duty.Receives and is responsible for registered mail, special delivery mail and telegrams.Makes frequent contacts with the general public and state employees requiring the answering of routine inquiries, referring the more difficultquestions to a supervisor.Screens and signs in visitors/vendors and issues visitor passes, maintains a visitor log. Receives and relays phone messages for employees / officesas assigned.Issues/tracks Hospital issued pagers to appropriate staff members. Supplies replacement batteries to assigned staff pagers.Staff Workplace Safety AccountabilitiesComplies with established hospital and departmental policies and procedures by:- performing accountabilities in accordance with established policies and procedures;- communicating with supervisors issues related to workplace safety (i.e., ergonomics, body mechanics, environment, equipment );reporting on the job injuries to supervisor IMMEDIATELY;- attending training programs, as appropriate.Total Commitment to QualityParticipates in the process of continuous quality improvement by supporting unit/department based quality improvement activities. Demonstratescommitment to customer service values in professional conduct and by promoting such values in assigned work area.MINIMUM QUALIFICATIONS:Education:Completion of high school, G.E.D. or its equivalent.Experience: One year's experience in clerical or receptionist duties, six months of which shall have included experience operating a switchboard.License/Certification: None required.For further information please contact Helen Symonds, Switchboard Operator II, helen.symonds@dhhs.nh.gov or (603)271-5300.
