Desktop support

Desktop support

11 Aug 2024
New Hampshire, Derrycdp 00000 Derrycdp USA

Desktop support

Vacancy expired!

Location: Derry (CDP), NH
Description:
Job Title: Desktop Support Analyst / Deskside Technician

Location: Derry, NH

Duration: 6 to 12 months + Extensions / FTE

Type: Contract

Job Summary
The Deskside Technician / Desktop Support Analyst is a Mid-level position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Must have at least 1+ year to 5 years of experience as a desktop tech, and must have good knowledge of Active Directory.

Responsibilities:

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.

• Provide support to client-identified VIPs, and other employees at the client site

• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

• Perform Install/Move/Add or Change (IMAC) activities.

• Perform all assigned desk-side support activities

• Display outstanding technical and professional services skills at all times

• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

• Understands and follows all documented service operations policies and procedures.

• Other duties or certifications may be assigned to meet business needs

Education and Experience:

• Typically requires a minim of 2 years of relevant deskside experience

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management

• Knowledge of relevant software and hardware systems - Desktop application, desktop hardware,

• Understanding of ITIL methodologies

• A+ certification is desired

• May require additional customer-specific certifications or training as required

Skills:

• Excellence in communication and customer-facing skills

• Strong oral, written and interpersonal skills

• Ability to follow instructions and processes with minimal instruction

• Ability to lift and or move various computer equipment up to 50 lbs. Additional requirements may exist if offer of employment.

Contact:

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

Job Details

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