Vacancy expired!
Alternate Locations: Dover, NH (New Hampshire)Relocation assistance is not available for this opportunity.Requisition #60676About the CompanyLincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.The RoleAs a Claims Care Center Representative, you are the point of contact for customers and providers seeking status information related to supported Group Protection benefits including Dental, Disability, Life, and AD&D related policies. In this role you will be responsible for answering incoming calls and/or emails, communicating information related to specific benefits and coverages, and providing claim status updates.Responsibilities
Delivering exceptional customer service via both telephone and email contacts.
Adheres to contact center guidelines regarding phone activity to ensure our ability to service customers timely.
Providing inquiry information including: status of claims and benefits eligibility
Ability to interact with all customers including: claimants, providers, group administrators, brokers, regional sales offices, internal Claims Examiners, and other departments.
Ability to obtain the knowledge necessary to supports customers on Group Dental, Disability, Life and AD&D inquiries.
Researches policy requests and contract provisions through use of multiple systems and reference materials.
Meet departmental goals including Average Handle Time, Schedule Adherence, and Quality.
Adheres to corporate regulations regarding confidentiality and privacy of information.
EducationHigh school diploma/GEDRequired Experience
Ability to multitask and navigate multiple systems
Verbal and written communication skills
Knowledge of MS Office: Word and Excel
Preferred Experience
1+ years of customer service experience within an insurance claims environment
Shift/Scheduled Hours
Schedule availability will be based on current business need
Must be available to work until 8pm EST
Center hours of operation are Mon – Thu 8am – 8pm EST and Fri 8am – 6:00pm EST
Background Check
Must be able to pass a complete background check to include drug screen, verification of employment, criminal history, and education.
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.#N1Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.
