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Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.Anticipated posting expiration date 9-23-19Job Summary:Responsible for the facilitation of Business Class customer orders fromorder submission through installation. Works on straight forward tasksusing established procedures.Employees at all levels are expect to:- Understand our Operating Principles; make them the guidelines for howyou do your job- Own the customer experience-think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services- Know your stuff-be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences- Win as a team-make big things happen by working together and beingopen to new ideas- Be an active part of the Net Promoter System-a way of working thatbrings more employee and customer feedback into the company-by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and ourcommunitiesCore Responsibilities:- Ensure contracts meet all submission criteria and compliancerequirements and approve or reject contracts as appropriate.- Review contract and validate services with customer to ensureaccuracy.- Serve as primary interface with identified customer IT/technicalpersonnel/vendor/VAR.- Navigates through multiple systems to build, track, and monitororders. Interface with various levels of sales, operations,engineering, and other functional groups to ensure order flowsappropriately.- Meet scorecard productivity/quality metrics.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.- Other duties and responsibilities as assigned.Job Specification:- High School Degree or Equivalent- Knowledge of Telephony Porting required- Generally requires 0-2 years related experienceComcast is an EOE/Veterans/Disabled/LGBT employer
