Entry-Level Cloud IT Service Technician- 100% Remote

Entry-Level Cloud IT Service Technician- 100% Remote

Vacancy expired!

Entry-Level Cloud IT Service Technician- 100% Remote

6 -12 months contract to hire

Time Zone - Eastern and Central Standard Time

Pay Rate: $17 /hr.

• WHAT YOU WILL DO
  You will work on a team with other Cloud Service Techs to provide excellent technical support of our cloud products and services. This role is designed to train you in the skills needed to become a Level 1 Tech. You will serve as a first responder to requests from our clients and will troubleshoot requests that you can solve in 30 minutes or less. As you grow in the role you will take on more and more challenging requests that take longer to solve.
  
  Your goal is to build a strong reputation among our clients of effective troubleshooting and
  exceptional customer service. Most of the support you provide is done remotely through chat, email, phone, and remoting in. The problems you will solve will look different daily and will give you a broad range of experience in technical support.
  
  
  Primary Responsibilities
  Provide technical support to cloud servers, applications, and managed workstations.
  Problem solve issues related to servers, connectivity, networking, printers, applications, virtualization, security and directory services.
  Ensure a positive client experience and high client satisfaction.
  Function as a first responder to new tickets or calls on client's technical issues.
  Limit troubleshooting to 30 minutes in order to provide rapid response to continually incoming support requests.
  Assist in developing documentation, knowledgebase and best practice guides.
  Communicate highly technical information to both technical and non-technical users.
  Escalate your client request upward if you can't solve it.
  
  
  Required Knowledge and Skills
  You love technology and helping others use it.
  You are amazing at troubleshooting problems.
  You can wear many hats and quickly shift gears from one kind of problem to the next.
  You can easily communicate tech to non-technical people with a soft touch.
  You have experience in customer service and can stay calm and collected under pressure.
  You are self-driven and absolutely love to learn.
  You are talented at managing expectations and your time.
  You love collaborating across teams and are personable, helpful, and incredibly detailed.
  You have built your own computer and have explored learning more about IT in your free time.
  You are pursuing certifications and/or have recently finished your IT degree.
  
  
  Required Education
  • High school diploma or GED, college degree preferred

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Why Kelly ® ?


By partnering with Kelly® Technology, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.

About Kelly ®


At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.