Customer Service Representative - Diabetes

Customer Service Representative - Diabetes

Vacancy expired!

Job description

Customer Service Agent - Diabetes

Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES.

Are you familiar with Diabetes and want to help make a difference in the lives of people living with Diabetes? SYKES has a full-time, remote position providing phone support to customers with their Diabetes products. Agents who are successful in this role are empathetic, helpful, and resourceful, and typically have some healthcare industry experience, although it's not required.

Work with us and you'll enjoy:

• Full time positions
• $13/hr pay
• 100% Paid Training
• Benefits including medical, dental, life, vision insurance, company matched 401K, and generous paid time off
• Opportunities for advancement and professional development
• Personal benefits of working from home including saving time, money, and the environment
• Computer provided (you will need to provide the monitor and headset)

Required qualifications, skills and experience

Apply with us if you possess:

• Knowledge of diabetes and diabetes products, either through personal experience or professionally
• An excellent written and verbal communicator who likes to solve problems and connect with people via phone
• Previous Inbound call center experience or the ability to provide excellent customer service by phone with sincerity and professionalism

• Proficient and experienced PC skills with Microsoft office, dual screens and toggling between multiple systems (6 months or more of computer data entry experience)
• Multitasking ability - able to input data or research information while on the phone with the caller, able to talk and type a must
• History of on-time attendance at previous job
• High School Diploma or GED (minimum)
• Able to provide a stand-alone monitor, USB corded headset and a quiet, distraction-free home workspace (we'll provide the rest!)

About SYKES

About SYKESHome

Location: Remote (Virtual Job)

SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

At this time, SYKESHome does not offer employment to individuals located in the following states: Alaska, California, Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Montana, New York, Puerto Rico, Rhode Island, Vermont, Washington and Washington DC.

EEO statement

EOE/Veteran/Disabled