Rep 1, SMB Direct Sales (CAM)

Rep 1, SMB Direct Sales (CAM)

20 Oct 2024
New Hampshire, Manchester 00000 Manchester USA

Rep 1, SMB Direct Sales (CAM)

Vacancy expired!

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.Job Summary:Responsible for supporting Comcast Business Services in their efforts toretain and grow our existing customer base. Act as a business partnerto existing customers with an emphasis on driving increased sales andrevenue over telephone, while enhancing customer satisfaction throughregular contact and problem resolution. Works on straight forward tasksusing established procedures.Employees at all levels are expect to:- Understand our Operating Principles; make them the guidelines for howyou do your job- Own the customer experience-think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services- Know your stuff-be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences- Win as a team-make big things happen by working together and beingopen to new ideas- Be an active part of the Net Promoter System-a way of working thatbrings more employee and customer feedback into the company-by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and ourcommunitiesCore Responsibilities:- Retain business customers by mining and growing accounts throughsolution based selling and account management via the telephone.- Make outbound calls to accounts to achieve sales quota metrics.- Prepares sales documentation, activity reports, and forecasts, asrequired.- Creates proposals for customers related to the proposed solution andnew sales opportunities.- Develop customer relationships through regular customer contact viathe telephone.- Drive both sales growth and account retention by introducing variousproducts and services available through Comcast Business.- Document effectively and accurately conversations and contactinformation into client management system.- Work with customers to minimize down-grading or leaving Comcast.- Ability to function in a closely monitored environment, includingcontinual monitoring of customer calls and productivity levels.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.- Other duties and responsibilities as assigned.Job Specification:- High School or equivalent--- Generally requires 0- 2 years related experienceComcast is an EOE/Veterans/Disabled/LGBT employer

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