Vacancy expired!
Our Portsmouth location is excited to announce openings for Seasonal
Full-Time Customer Service
Representatives!
The Seasonal Customer Service Representative will provide a high level
of customer service by assisting both internal and external customers,
primarily face-to-face, supporting their rental needs. The Sr. CAR will
gain knowledge through local training and hands-on experience to
provide administrative support, customer assistance, and act as a
rental back-up in a large home city branch.
This position is a seasonal full-time position with a pay rate
of $13.00/hour. The maximum length of employment for this seasonal
position is 150 days within the seasonal window of May 1st - October
31st, 2019.
The selected candidate must be able to work Thursday thru Sunday from
8am - 6pm.
ÂA 1 hour break will be provided each day worked.
Make eye contact and greets all customers; identify and attend
to customer by name, verify rental agreement and reservation, thank
each customer at the conclusion of their transaction.
Answer customer questions and provide assistance based on each
customer's needs and requests, by brand. In some locations, which offer
both brands, this job responsibility requires keen understanding of the
differences between products and services offered by both.
Ensure a pleasant, smooth and efficient handling of the rental
for each customer by assisting in the exchange and return vehicle
processes; review rental parameters with all customers to ensure a
complete understanding of rates and service charges, verify return date
and time on the rental agreement is accurate and reviews all charges at
the time of vehicle return.
Prepare Rental Agreement Folder with all required information.
Offer all customers assistance with directions, maps, local area
information and appropriate service information.
Answer telephone in a friendly, helpful and prompt manner.
Work on behalf of the customer and the company to resolve
issues in a fair and equitable manner to ensure continued customer
loyalty.
Maintain appearance of rental counters and customer areas to
present a neat, orderly and safe condition; ensure counter is stocked
with appropriate supplies to provide smooth and effective counter
service.
Assist customers within the queue to minimize any wait time
and provide the most efficient service possible.Â
Equal Opportunity Employer/Disability/Veterans
Must be at least 18 years of age
Must have a High School Diploma or GED
Must have at least 6 months of prior customer service experience
Must have a valid US driver's license
Must have no more than 2 at-fault accidents or moving violations
within the past 3 years
Must have no drug or alcohol related convictions within the past
5 years
Must have a basic level experience and understanding of a PC and
Microsoft Office products
Must be authorized to work in the United States and not require
work authorization sponsorship by our company for this position now or
in the future
ÂIf interested, please Email at:kimberly.m.smith@erac.com
