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Job Title: Staffing - IT Help Desk Agent
Duration: 6 Months (Part time)
Location: Dover New Hampshire USA 03820
Pay rate 20.00 / Hourly
Description:
Role Responsibilities:
Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
Document customer requests in call tracking system
Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.
Interact with customers and peers to diagnose and resolve problems
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
Support features, functionality, and usage of specific applications
Provide Level 1 technical support of low to medium complexity
Provide input and update to the technical knowledgebase as necessary
Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures
Report problems with procedures and makes suggestions for improvements
Perform related duties as assigned or requested
Role Requirements:
Reliability
Strong customer service skills
Effective listening skills
Strong written and verbal communication skills
Good problem solving skills and decision making ability
Technical aptitude with PC literacy
Basic knowledge of Windows Operating Systems
Strong enthusiasm and desire to learn
Self-motivation and organization
Ability to learn and apply technical information in a fast-paced, demanding work environment
Ability to follow policies and procedures; attention to detail.
Ability to accurately type approximately 30 words per minute
Associate degree in Computer Science or a related discipline preferred, and at least one year of experience in IT or related field or an equivalent combination of education and work experience
