Vacancy expired!
Motorcycles of Manchester located in Manchester, NH is seeking a smart, ambitious, and experienced Call Center Supervisor to join their Business Development Center. This department will be an integral factor in driving traffic to the dealership. This person will be able to interview, train, motivate and guide a team of Business Development Representatives to increase productivity for the dealership.
As the Call Center Supervisor, you will be held accountable for:
Maximizing sales and profitability of the center to agreed levels of performance
Collect and analyze metrics/run reports
Train and motivate BDC representatives lead by example
Support staff and clients by handling escalated calls/situations
Have the ability to create and maintain a process driven work environment.
Answer inbound calls to schedule sales and service appointments
Your team of representatives will be responsible for the following:
Inbound calls from sales customers
Answer customer questions promptly with honesty and accuracy
Answer inbound calls to schedule service appointments
Confidently recommend/promote services
Outbound customer satisfaction calls
Respond to customer email & chats
Confirm appointments and reschedule missed appointments
Follow up with customers who are overdue for service
Contact customers regarding marketing initiatives
Log customer information and purify database
Qualifications:
Supervisory experience
Heavy phone experience (Call Center Supervisor, Telesales, Collections, etc.)
Ability to lead by example and motivate a team of representatives
Must be coachable and trainable
Upbeat, energetic, and persuasive personality
Able to submit to and pass a driving record
Commit to a 45-50 hour work week (to potentially include some weekend hours)
Additional Information:
This is a full-time permanent position, offering a competitive base salary, performance bonus, benefits package, paid training and more.
Each resume will be reviewed and qualified applicants will be contacted by the recruiter. Thank you for your interest. Please no walk-ins or phone calls.
Applicants MUST apply through the following link
https://proactivedealersolutions.applytojob.com/apply/aobwBy1EzK/Call-Center-Supervisor?referrer=201903201102566RFTFUSKBSRLPD0C&source=FACE&fbclid=IwAR1SYS-zxxI2iH9d7QMVP-E6iBE-XGjRqWr9EhjJv5oB-8bx8m-D-W4fdOs
