ESS Voice Product Owner

ESS Voice Product Owner

01 Sep 2022
New Hampshire, Portsmouth, 03801 Portsmouth USA

ESS Voice Product Owner

DescriptionThe Voice Channel Product Owner will be focused on Queuing and Routing technologies within the CECP Voice Agile Release Train.ResponsibilitiesThe Voice Channel Product Owner will be a role within a SAFE (Scaled Agile Framework) release train. The Product Owner owns, maintains and prioritizes the product backlog for the team. They share the product vision and works closely with the Business Owner, Product Manager, Release Train Engineer and Delivery Manager to ensure the team delivers value to the business.This role will focus on queuing and routing features. This individual is a self-starter; with the ability to identify and pursue opportunities without being provided explicit direction. Strong presentation skills, analytic skills and a passion for improving consumer experiences using technology are essential.Required QualificationsMinimum 1 year of experience gathering requirements

Experience utilizing Agile Framework

Exceptional oral and written communication skills, including but not limited to presentation skills to leadership

Ability to prioritize and handle multiple tasks with concurrent deadlines

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Work-At-Home RequirementsWAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 25x10 (25mbps download x 10mbps upload) is required.

A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred QualificationsContact Center technology experience

Genesys experience

SAFe - PO/PM

Covid-19 Vaccine PolicyHumana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.Additional InformationThis role is a remote opportunity that will require up to 5% travel depending on business needs

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. #LI-Remote

Scheduled Weekly Hours40Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=HumanaWebsite.

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