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What you’ll be doing The Omni organization is building a centralized product management practice across all customer touch points to deliver a One Verizon experience. The organization will be a key enabler to delivering the business plan by driving transformation.Our winning strategy is to deliver a customer first, digitally enabled experience. This organization is uniquely positioned, owning the E2E customer journey for Verizon. This enables an intelligent, connected, customer centric ecosystem. We are passionate about delivering delightful digital first experiences to our customer across their lifecycle.You will work on a large, transformative product focused on a digital-first experience that enhances transparency in an assisted environment, and leads the customer to an unassisted experience post transaction. You will work with a cross-functional team to design, build and roll-out products that deliver on our core product vision and strategy. Furthermore, you will have experience in leading Engineering discussions in building the product. Key responsibilities include developing and optimizing Omni channel solutions with Digital at the core for Verizon Customers.You will help this newly formed organization meet its overall objectives and goals. This is a unique role to work within a dynamic group that is defining the future of Omni-channel customer experience inside of a Fortune 15 business.Responsibilities:
Support the development lifecycle of transformation initiatives by defining solution requirements (user stories) and driving those requirements through the delivery process.
Develop agile epics, themes and user stories to support development.
Provide expertise and leadership across internal teams including internal Digital Operations, Engineering, Product, UX Design, Business Transformation and other organizations.
Analyze product performance and A/B tests and define further improvements.
Collaborate with UX on Design Sprints.
Run Discovery sessions and biweekly agile sprints; leading new product launches and product re-designs for optimal customer experiences.
Organize feature backlog to optimize delivery in alignment with business priorities.
Prioritize productionizing customer feedback; utilizing customer focus groups, usability studies, workshops, industry best practices, and customer calibration calls to continuously optimize the customer experience.
Identify, triage, and prioritize production bugs.
Develop reports that provide an overview of product performance.
What we’re looking for You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Six or more years of relevant work experience.
Six or more years of relevant product management experience.
Even better if you have:
A Degree.
A Master’s degree.
Capability of independent thinking, strong collaboration and partnership skills, and attention to detail.
Ability to build strong collaborations with a diverse set of customers and stakeholders from across the business. Ability to influence without authority.
Experience working in a large, diverse company where implementing change requires efficient communication and dynamic thinking.
Knowledge of the tenets of segmentation and personalization capabilities to consider highly personalized experiences.
Knowledge of the use of research and A/B testing to optimize digital experiences.
Agile certification and/or experience working in an Agile environment; experience with Product Development/Management tools (Jira / Confluence).
Abilityto quickly understand various technology platforms and internal systems.
Experience in journey mapping, design thinking and service design.
Knowledge of web content best practices including UX disciplines.
Written and verbal communication skills.
Willingness to travel.
When you join Verizon You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.REQNUMBER: 538479-1B
