Product Manager, Basking Ridge-NJ, Alpharetta, GA, Irving, TX, and Ashburn, VA
Overview Verizon is undergoing a major transformation, paving the way towards an industry-leading customer-centric strategy and is focused on rapidly evolving our business for a digital-first future. We are seeking strategic thinkers, thought leaders, and highly motivated risk takers who are not afraid to innovate around our customer’s needs, drive business objectives and maximize technology capabilities towards re-defining the path of a Fortune 15 company in the digital age.
What you’ll be doing:
The e-commerce strategy manager, will be responsible for identifying and implementing strategies to drive growth, increase revenue, reduce cost and improve the digital experience for customers. You will be responsible for driving digital sales growth by converting prospects into customers and gaining new sales from existing customers. You will ensure tight linkage across cross functional teams and business owners to define sales initiatives in partnership with the optimization of our funnel and the use of promotions and offers. You must also ensure highly effective and mutually-rewarding customer and stakeholder relationships, and effectively communicate project and/or issue status to Verizon key stakeholders and executives. You must be an action oriented, results driven professional with a history of achievement operating in a fast paced environment.
Key Responsibilities:
Manage the Digital e-commerce funnel for Verizon Wireless, with a focus on new customer acquisition for small & medium business.
Implement and oversee national projects
Deliver improved margins through lower costs of acquisition, higher revenue at the point of sale and accretion over the customer tenure though upgrades and retention while reducing the cost to serve.
Build new features and optimize digital capabilities that drive recurring revenue through the positioning of the Verizon feature/application portfolio
Partner with cross functional teams during the development and implementation of key digital solutions that cross multiple channels, including robust fraud and credit solutions.
Oversee multiple, simultaneous digital/technical work streams, liaising with other teams for planning, knowledge management and standards development that can support scalability and efficiency.
Drives continual evolution and enhancement of the digital customer experience
Partner with internal and external stakeholders (CMO, Sourcing, Ops Support, IT, Device Marketing, Legal, Compliance, Vendors and Agencies) teams to maximize channel performance.
Requirements:
Bachelor’s degree or four or more years of relevant work experience.
Knowledge of digital technologies, products and services and the overall digital ecosystem.
Experience in creating and executing effective programs to grow sales, traffic and/or engagement.
Strong data analytics and quantitative skills in financial and assessment of monetization models.
Experience in roles which require initiative to drive projects, tenacity to deliver results in a complex environment and the ability to lead across many projects.
Strong communication and interpersonal skills and the creation/delivery of succinct presentations to communicate vision and concepts/opportunities to all levels of the organization.
Experience in product management and agile development including advanced skills in Jira and user story creation and grooming
Working knowledge of design thinking and process engineering.
Ability to define digital trends across industries and apply those impacts.
Even better if you have:
An MBA or Graduate degree in Digital Marketing and Media.
Lean Six Sigma Green or Black Belt Certification.
Digital experience, digital marketing and digital product management either in a business, agency or consulting organization.
Experience leading multi-disciplinary teams and directing the work of others in a matrixed environment.
Regards, Shivani Gaur Sr. Executive - Resourcing Pyramid Consulting, Inc. Email: | DID: +1- | Web: www.pyramidci.com
Pyramid has a new Global Headquarters! 3060 Kimball Bridge Rd., Suite 200, Alpharetta, GA 30022
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