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Overall Purpose: As part of the sales team, this position provides technical sales support to assure successful customer integration and implementation of Wireline, Wireless and IT Products/Services. Collaborates and contributes to unit sales plan through a diverse scope of pre-sales and/or post-sales technical consulting activities requiring complex solutions.Key Roles and Responsibilities: This position consults on technical issues during joint sales call with the sales team. Responsibilities include consulting with customers, selling and supporting company products and systems. Works on complex problems and solutions where analysis of situation or data requires a review of identifiable factors. Position provides technical expertise in sales presentations, product demonstrations, and installation and maintenance of company products to ensure that the system is functioning according to specifications. Answers customer inquiries concerning system software and applications and provides software development and consultation to prospective users for complex solutions. Understands, develops and delivers systems/applications solutions to customers business, information, technical and educational needs. The consultant analyzes practices, procedures and data to determine answers to technical issues. This position demonstrates a full working knowledge of assigned company products and services. Assignment may be at customer site, remote response center, corporate location or other site. Consultant may build a mini-application, based on customer requirements, to demonstrate feasibility of the application, often requiring rapid prototyping. Requires seasoned in- depth knowledge of functional/process area and considered a subject matter expert. Consultant creates recommendations, and implements new methods, techniques, and/or procedures for complex solutions with diverse scope. Consultant is typically viewed as a mentor or coach. This is position is NOT on sales compensation.Education: Typically requires a bachelors degree. Experience: Typically requires 7- 10 years of experience in engineering or sales. Supervisory: No.Qualifications - InternalPrincipal Functional Skills / Competencies associated with this Title:Addressing Customer Needs
Business and Financial Acumen
Competitive Differentiation
Consultative Selling
Consulting Expertise
Customer Insights
Customer-Centric Solution Development
Design Expertise
Industry Knowledge
Negotiating
Networking
Operational Excellence
Operational Functions
Sales Scoping and Qualification
Technical Excellence
Technology Advising
Technology Expertise
Telecom Industry
Note: Additional skills / competencies may be added to this specific requisition. During the application process, you will be asked to provide your proficiency and experience with all the skills / competencies associated with the requisition.We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.
