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Job Description
National Facility & Maintenance Repair Company is seeking a Dispatcher of Maintenance with experience in painting, fire services, plumbing, HVAC-R, locksmith, & basic everyday repairs which will help handle day to day incoming work orders in our Northern New Jersey Headquarters / Call Center office. We are seeking a skilled Dispatcher of Maintenance who can work with our SMEs to better performance and improve service quality.
You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and the solutions we offer our clients.
To be a successful Dispatcher of Maintenance, you should be focused on improving your assigned accounts to provide best practices to our clients and their portfolios. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues that our clients may be experiencing across North American on all levels of emergency and basic repair protocols.
POSITION RESPONSIBILITIES
WHAT DOES A Dispatcher of Maintenance DO EVERY DAY?
We are seeking EXPERIENCED DISPATCHERS OF MAINTENANCE who can provide experience in painting |fire services| |plumbing| locksmith| & basic everyday repairs.
Dispatcher of Maintenance Job Duties
o Dispatcher of Maintenance is responsible to include; support every project on time within budget and scope of work.
o Dispatchers of Maintenance should have a background in maintenance skills, basic management, minor budgets and analysis.
o Dispatchers of Maintenance are considered Subject Matter Experts at getting the best out of the people and projects that they are assigned. They are energized when overseeing projects and working with project teams.
MUST BE FLEXIBLE TO SUPPORT SHIFTS that are available between 8:30 AM-5PM. 9:30 AM-6PM, 10:30 AM-7PM, 2:30 PM 11:00 PM, and after hours, if / when needed.
Responsibilities
o Coordinate internal resources and third parties/vendors for the flawless execution of projects
o Ensure that all projects are delivered on-time, within scope and within budget
o Developing project scopes and objectives, involving all relevant stakeholders and ensuring feasibility
o Ensure resource availability and allocation
o Develop a detailed project plan to track progress
o Use appropriate verification techniques to manage changes in project scope, schedule and costs
o Measure project performance using appropriate systems, tools and techniques
o Report and escalate to management as needed
o Manage the relationship with the client and all stakeholders
o Perform risk management to minimize project risks
o Establish and maintain relationships with third parties/vendors/ clients
o Create and maintain comprehensive project documentation
Key Qualifications:
o Knowledge of call center fundamentals.
o Strong written and verbal communications skills.
o CMMS work order cloud-based systems to include; Procore, ServiceChannel, Corrigo, BigSky & fmPilot. Training available.
o Solid technical background, with understanding or hands-on experience in software and web technologies.
o Strong knowledge of customer care techniques and processes.
o Exceptional analytical and listening skills.
o Ability to interact with distressed customers to provide information in response to inquiries about services and to handle and resolve service complaints.
o Can demonstrate problem-solving and multi-tasking skills.
o Excellent educational background, preferably a business degree, but not necessary.
o Proven working experience as a project manager or project administrator.
o Excellent client-facing and internal communication skills.
o Solid organizational skills including attention to detail and multi-tasking skills.
o Strong working knowledge of Microsoft Office.
o Bi-lingual is a plus.
CANDIDATE QUALIFICATION
LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?
Advanced Facility Solutions offers excellent training for the right candidate. Successful candidates will be motivated, reliable, have excellent communication skills, and most importantly, be willing to learn new skills and acquire new knowledge every day. You will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day.
COMPENSATION DETAILS
Standard starting compensation includes a base hourly wage commensurate with experience.
$20.00 per hour to start followed by a 30-day review.
Comprehensive benefit package includes; health, 401k, paid holidays/vacation, free hot /cold beverages and snacks long with a very fundamental and fun working environment.
Employees earn generous paid time off as well as paid holiday's and paid training opportunities. At Advanced Facility Solutions, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience.
ABOUT US
WE BELIEVE THAT HAPPY EMPLOYEES ARE CRITICAL TO THE CUSTOMER EXPERIENCE
Advanced Facility Solutions has a history based on 3 decades of facility, maintenance & construction experience. Our team of subject matter experts are always available to serve our client's every need by providing professionalism, knowledge, craftsmanship and management at the highest level. We whole-heartedly believe that customer service is the lifeline of our business.
From our experience, most facility & maintenance management companies tend to only focus on their clients; not the personnel who are responsible for responding to and completing jobs. Our personnel are always viewed as an extension of what we believe in, so it is our duty to make sure they are fully supported, resulting in ultimate client satisfaction. Our clients and personnel are our partners and we strive to create a relationship built on trust and satisfaction for all parties involved.
