Dispatcher/Customer Service/Service Coordinator

Dispatcher/Customer Service/Service Coordinator

12 Jun 2019

Dispatcher/Customer Service/Service Coordinator

Vacancy expired!

Nationwide facility maintenance and construction company seeks dedicated, driven, responsible, and hard working individuals. Current openings in our Service Department for Service Coordinators (dispatcher/customer service representative).

GENERAL RESPONSIBILITIES:

Responsible for supporting the success of assigned clients

Perform assigned work activities

Handle client issue as required

Performs the following client maintenance/repair activity on a daily/weekly basis:

Schedules

Vendor Searches

Bid Request

Service Request

Emergency Prioritization and response

Identifies and tries to resolve client service complaints , issues, and concerns

Identifies process issues that impact the workflow management

Performs administrative and clerical tasks to support goals of team.

Compiles and supports appropriate customer reporting

Project/Vendor management

To be included in the on-call rotation (approx 1 week every 6 weeks)

SKILLS, KNOWLEDGE, AND ABILITIES:

Interpersonal, problem-solving, analytical, and organizational skills

Written and oral communication skills

Computer/keyboarding skills

Basic math skills

Knowledge of basic repair/maintenance terminology and procedures

Ability to read proposals and other documents

Ability to compose routine memos, emails and communications

Ability to speak/negotiate effectively with customers, vendors, and employees

Experience not necessary, but a strong work ethic and a desire to succeed is. Please provide resume with salary requirements. Working remotely is available.

Job Details

Jocancy Online Job Portal.