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HEMO CLINICAL ANALYST
CONTRACT: 1ST SHIFT
WAGE: $35/HR
LOCATION: SOMERSET, NJ
Position Title: HEMO Clinical Analyst
Summary:
As a member of the Customer Success team with specific clinical skills, the Clinical Analyst provides clinical applications support and consultation services to Cardiology customers, over the phone, via remote connection and in-person at customer hospital sites. Acts as a clinical resource and Cardiology department subject matter expert to Customer Success department staff and management. Travels to customer sites to assist with workflow / application issues and provide occasional gap training and clinical workflow assessments. Develops and delivers internal training and skills improvement workshops for customer success staff. The Clinical Analyst will work in collaboration with Tier 3 and Engineering to provide feedback and clinical expertise that can be utilized towards product enhancement.
Responsibilities:
Provide remote support to end-users of Cardiology cardiac monitoring and evaluation applications.
Diagnosing software and basic hardware malfunctions and giving direction / training and guidance to other members of the Invasive support team and software development groups to identify and resolve problems.
Monitoring, gathering and analyzing data from various product sources and bio-medical literature in order to determine clinical significance of observed events and present findings at company internal and customer forums.
Interpret clinical user requirements and develop/convey engineering specifications to assist product development groups.
May be assigned to various projects utilizing skills.
Qualifications Required:
a) Education: RCIS, RN or RT-R with 3+ years of Cath Lab experience
b) Experience: 4+ years product applications support experience and/or relevant clinical experience
Background:
Sound understanding of Cardiology department workflow.
Familiarity with document / registry standards such as JCAHO, NCDR or
STS desired.
Strong computer skills (Windows OS, MS Office, Remote connectivity).
Prior experience in supporting/educating clinical users on use of biomedical
equipment or clinical technology solutions
Critical Skills:
Very strong communication, interpersonal, writing, negotiation and presentation skills.
Excellent customer service skills.
